MoveSafe RelocationReviews of movesaferelocation.com

If I could give negative stars, I would. First of all, this is not a moving company; they are a brokerage service. You'd be better served by contacting an actual moving company directly. Second, there seems to be very little to no communication between this broker and the actual movers. I repeatedly (Nikki Buis was my contact) let them know that there would be two delivery points; however, this was news to the movers who showed up. As a result, all of the things were mixed up since they were not labelled properly to be delivered to two locations. Third, the payment procedure will bite you in the ass. Nikki gave a breakdown of the bill and told me what to be prepared to pay, including the final payment of cash or money order (which of course cannot be altered). But when the movers show up, they add all sorts of charges for how much tape they use (side note: I paid for a mattress cover, but the movers just wrapped the mattress in black plastic wrap), they add a charge whether there is an elevator or stairs, etc., all of which cannot be accounted for. All I had was the money order for what I was told was due. Further, my bill of lading with MoveSafe explicitly states the the movers will reassemble any furniture they disassemble; yet the movers left everything here as it was, wrapped up and disassembled. I had to put the bed frame and bookshelves back together. Finally, they contracted me out to a horrible moving company. Boxes were upside down; boxes marked fragile were turned sideways and upside down; entire items were missing (some which are antique and irreplaceable) and rather than speak with me, they passed me along to a claims company. In short, do not use this company (don't use Revolution Van Lines in Maryland either) and contact a reputable company directly.

Worst, worst experience in my life. Estimated space wrong after many times on the phone to clarify and discuss cost. Cost me 2000 more at pick up and more on delivery which took 7 weeks to get my things.Repeated calls to dispatch telling me I am next to load, then truck on its way to Colorado to pick up my things. I moved from NM to VA. Then told I am 3rd to load. Then told truck btoke down in Michigan. And each time nastiness from dispatch because I kept calling. Was told 10 to 17 days when I booked. Never told they are a broker and my things moved by another company. No reimbursement for many broken items and holes in my furniture which I had just purchased. Boxes big holes in. Hardware missing for drawers and back off dresser. And more. No one at Movesafe re.oves my calls. NEVER book with them. They saw a single, older Lady and took advantage.

Extremely Disappointed with My Moving Experience – Bait and Switch Tactics I booked my move with MoveSafe nearly four months in advance with a quoted price of $4,600 based on a detailed inventory I provided. Just a few days before the move, they unexpectedly increased the quote by $2,000, claiming I would need 1,100 cubic feet, even though the inventory hadn’t changed. On the day of the move, a different carrier (not MoveSafe) arrived and charged me an additional $5,800, again for the same inventory I initially submitted. What’s worse, they still couldn’t accommodate all of my belongings on the truck. So despite paying more than double the original quote, I was left with some of my items not being moved. This experience has been incredibly frustrating, misleading, and stressful. I feel completely taken advantage of. If you're considering using this company, I strongly recommend proceeding with caution or looking elsewhere.

When I made the reservation I was quoted a little under 3k and by the end going from ND to AZ it was over 5k. Some of my pictures were broken the glass. And were wrapped up. Very bad communication. I would never recommend anybody using this company.

Movesafe needs to be honest! I signed a contract showing the cost of the move and it was fraud. After going thru an exact inventory of what would be on the truck, when the brokered truck showed up I was told Movesafe had the cu footage wrong so my cost at pickup and drop off were more than twice as much as I was told it would be. Three pieces of furniture were damaged and two 80 qt containers were not received. Movesafe must pay people to post good reviews because they were horrible and unethical.

UPDATE: The company contacted me and offered compensation in exchange for removing this review, apologizing for the poor service my family and I received. While it appears this may be the only way to recover some of our losses, I feel it's more important to share my experience so others can make an informed decision. Customer beware - it makes sense now why they magically have 4.5 stars! My family and I moved from Charlotte to Nashville in December 2024, and this was one of the worst experiences I have ever had with any company. We were initially quoted approximately $2,500 after I carefully provided a detailed inventory of our belongings. However, when the movers arrived, the cost suddenly increased to nearly $8,000, with a significant portion expected to be paid in cash. The movers themselves were polite and professional, but they informed us that this situation happens frequently because MoveSafe operates as a broker rather than the actual moving company. After the move, several items were damaged, including our couch, crib, computer monitor, and other household belongings. I submitted a claim and waited approximately four months for a response, only to receive a settlement offer of $145, which did not come close to covering the damage. Based on my experience, I strongly recommend working directly with a reputable moving company rather than booking through MoveSafe. The low initial quote was not representative of the final cost, and the claims process was disappointing and frustrating. Save yourself the stress, unexpected costs, and poor customer experience—do your research and consider other options before booking with MoveSafe.

The problem with this company is that when you call for a quote, the representative is focused solely on making the sale. To do that, they’ll give you a low initial estimate without disclosing some very important details. When the movers arrive, they will demand more money, citing unexpected fees like charges for carrying items to the elevator. These extra costs are not mentioned upfront. Another major issue is the lack of a guaranteed delivery date. Your belongings are taken to a warehouse and held until the truck is full, which means you could be left waiting indefinitely. This lack of transparency can seriously disrupt your schedule and cause a chain reaction of problems in your daily life. They say it can be one week, 30 days, is up to them. and you can`t call a person, since is not even the same driver that pickup that will deliver to you. I’m not here to judge their business practices, but I can say that failing to inform customers properly leads to stress and inconvenience—especially when you’ve already paid a deposit and are up against a deadline, with no time to find another mover. With more transparency things could be better arranged. Be very careful with this company.

Movesafe Relocation is a complete fraud. They operate solely as brokers, meaning you pay a significant amount of money for them to do essentially nothing. A major issue arose when I updated my moving list days before the actual move. Movesafe was supposed to relay these changes to the moving company, but they failed to do so. Consequently, the movers arrived and began meticulously counting every small box, even for a studio-sized move. It felt like a deliberate game. Ultimately, I was forced to pay an additional $500+ on top of my initial payment for a mere 300-mile move. When I attempted to address this with Movesafe's customer care, I was met with unhelpful attitudes. I am not a paid reviewer. My advice is to avoid Movesafe if you're looking for an honest business. These individuals are nothing short of scammers.