MotoPress is a team of experienced WordPress professionals that has been building plugins and themes (software and design) for WordPress CMS since 2013. The mission of MotoPress is to give companies and personal projects flexibility and specific software they need to successfully build online business with a user-friendly content management system of WordPress.
MotoPress (motopress.com) has 632 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
motopress.com
Website
motopress.com
Category
Internet & Software
Listed on Five Star Index
2026
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The company replied to 15% of reviews.
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Most recent review: October 2026.
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I purchased a theme with the Hotel Booking plugin. I had problems in several places. I reported this to the support team. However, the problem was not solved. I talked to the software developers and we couldn't solve the problem. I wanted to return it within the legal time, but my request was not accepted. The reason why this request is not accepted is because I don't download the plugin. Yes, you read correctly, if you downloaded the add-on, you cannot return it. Plugin and theme are idle. I'm struggling to get my money back but they're having fun with me.
Response from MotoPressOct 19, 2022
Dear Süleyman, thank you for your feedback, it is much appreciated.
We have checked your correspondence with our technical support representatives and found out that your initial request related to the purchased Booklium theme appeared to be a matter of custom changes, which is not included in our basic support. Nevertheless, our support agents were ready to review your request as a custom order. We would like to highlight that the theme functions as per the live demo and matches its description on the preview page, so there are no issues with the product appearance or functionality. As for the refund request, kindly refer to the recent response in ticket #53585, feel free to reply to it to proceed further
CV
Cathryn VAN DER W.
Customer service is the WORST
Customer service is the WORST. The invoice plug in does not work and all I get is some excuse about un-installing and re-installing - which I have done and it still doesn't work.
Response from MotoPressSep 6, 2022
Dear Cathryn,
Thank you for your feedback.
We have been trying to reach you via email since Friday, September 2nd. Unfortunately, we have not received any response from you when the website back-end was blocked for our IP address. The new credentials provided by you in the new ticket #52666 on Monday, September 5th, allowed us to log in and check your configuration. Kindly check our latest email from Monday, September 5th in the ticket #52666 with directions on how to resolve the issue.
Best regards,
MotoPress Support Team
JE
Jeremy
Unscrupulous
I asked via live chat if I would be allowed to return the plugin if it didn't work for me. I purchased the plugin, tested it, and within 24 hours discovered it did not work well with my theme and tried to return. They refused. Even after delivering proof of the chat transcript. Don't do business with unscrupulous companies. Use HBook instead.
Response from MotoPressJul 26, 2022
Hi Jeremy,
Thanks for your feedback, however, the Hotel Booking plugin is claimed to be compatible with all WordPress themes. It means it should support all the capabilities described on the product page or documentation. So we have asked you to describe the difficulties that you have faced but we did not get any information from you. If we verify the plugin is not compatible or conflicts with a specific theme we do submit a refund and enhance the plugin if the issue is on our side indeed.
That was the question you asked in chat though you did not provide any details about the conflict or error message in your support request.
ML
Michael L.
Technical support is awful
Technical support is awful. Zero response to support requests. Developer documentation is non-existent and NO ONE could provide me with information about the hooks so I can modify my site.
Response from MotoPressApr 20, 2022
Thank you for your feedback. We are sorry you have such an experience however we may only guarantee that our products perform all the functionality that is described in the documentation. As for the custom functionality so our team does not offer advanced customization orders at the moment. Though we do our best to provide assistance with style and layout customizations that may require overriding templates of the plugin. Feel free to contact us if you have any additional questions.
AN
Anseric
One of the worst experiences
One of the worst experiences. Have big claims on their product page but when they don't meet them they refuse a refund but it clearly states it in it's refund policy.
I'll see what next steps I'll can take because at this point it isn't even about the money anymore but just the bad experience.
JD
Jason D.
Big disappointment
The hotel plugin for wordpress was a big disappointment. Its not cheap yet it doesnt even offer a basic booking calendar that blocks out unavailable days - this is a simple feature that should be standard. Dont waste your money!
Response from MotoPressSep 7, 2021
Hello Jason! Looks like there has been a misunderstanding, as the Hotel Booing plugin automatically blocks out booked dates in the calendar, you may see it on the following example page: https://hbdemo.getmotopress.com/uf1bltsa8ghpxz6/accommodation/stunning-beachfront-villa-azul-celeste/
If this does not happen on your website, kindly contact our support team for further assistance at: https://support.motopress.com/hc/en-us/requests/new
Best regards,
MotoPress team
CT
Carlana T.
Disappointing experience overall
I was initially extremely excited about using the MotoPress Hotel Booking plugin to implement a booking system for an elderly client that runs a campsite.
Unfortunately the system failed at the last hurdle due to the way the plugin allocates "accommodations", it meant that the elderly client would lose out on potential bookings, unless they monitored the system 24 hours a day to make manual changes in the back-end rather than the plugin adding allocation in the most efficient way. Meaning, customers would be told there was no availability when in-fact there was.
I tried to work with MotoPress to try and find a solution but unfortunately, they simply offered the standard "you can do it manually" response and it took nearly 10 days to get the answer that we needed after their support team wasted time by asking questions they already had answers to.
When we then endeavoured to politely request a refund because the system didn't do what we needed, they refused and just threw the 30 day terms at us even though the situation had been fully explained. In this day and age, I thought better of companies than to simply just be in it for the money.
Typical money grabbing plugin developer. Bored of dealing with companies like this on a daily basis.
My advice, get a better support system, get a better understanding of how small businesses need to make the most of the assets they have.
Response from MotoPressJul 21, 2021
Dear Lana,
We are extremely sorry that you have faced such a negative experience with the purchased Hotel Booking plugin and while communicating with our technical support department.
We have investigated the whole correspondence in ticket #40421 and must admit that your use case is quite specific.
From technical prospective, there is a simple logic in how bookings are assigned to accommodations within a single accommodation type - a booking is assigned to the first accommodation available for selected dates. The plugin "does not consider" assigning a booking to the accommodation with the least gaps between booked and available dates in favor of potentially larger stays, as neither administrator, nor the plugin knows whether those larger stays are going to happen.
It took some time for the agent, who was working on your request, to understand what you were trying to achieve, therefore there was a delay in provided solution/workaround indeed. For now the only option would be assigning existing bookings from one accommodation to another via dashboard in order to allow longer stays for other accommodations, unfortunately.
As for the refund request, we have a strict refund policy due to selling non-tangible irrevocable products, however, refunds are still can be issued in some cases: in case purchased product does not match its description or was not downloaded. Unfortunately, no refunds are issued outside of the 30-days money-back guarantee period.
It happened that there were no inquiries from you during 30 days after the purchase at all, so we are afraid we are unable to satisfy your refund request.
It is sad that you feel cheated, as we always strive for our Customers' satisfaction and we would never treat you in this way.
Thank you in advance for comprehension.
Best regards,
MotoPress Team
MV
Masroor Vivid H.
Bad customer service
Bad customer service. These people are horrible. They end the chat whenever they want to and then say that we have been rude.
You can be a paying customer.... and they will still talk down on you.
Am going to file a lawsuite against Jetimpex, Inc. and Motopress.
Response from MotoPressMar 23, 2021
Hello Masroor,
I regret that you have faced a negative experience while visiting our 24/7 live chat.
Please note that we do not provide technical support via chat, as it is used to provide assistance with pre-sales concerns only in order to make sure you choose the suitable product. We do provide technical support via Help Desk at: https://support.motopress.com/hc/en-us and our website Forum at: https://motopress.com/forums/forum/wordpress/ . It should be mentioned that the response time depends on the tickets load in our system, however, we always strive for our Customers satisfaction, therefore doing our best to respond as quickly as it is possible.
Your ticket #36746 has been replied already, kindly check a response from one of our technical support agents.
Best regards,
Steve Collins
MotoPress team
