MotoPressReviews of motopress.com

Response from MotoPressFeb 12, 2025

Hello there, we've checked your payment history and found out that the plugin license expired in November 2023, which means you haven't been able to receive further plugin updates since then. We do provide regular plugin updates and support while the plugin license is active. As for the number of license activations, terms of use have been changed recently indeed. You now have up to 500 websites to active the plugin license on, which should be more than enough for regular users and even studios. As we can see you've activated the license on 5 websites only, which means you've still got 495 more available websites to active the license on. If you renew the license, you will get recent plugin updates and support and be able to activate the license on 495 more websites. Best regards, MotoPress team

Response from MotoPressFeb 12, 2025

Gentile Nicolò, Siamo estremamente dispiaciuti che tu non sia riuscito ad acquistare in tempo l'abbonamento a vita dal nostro sito web. Come spiegato durante diverse conversazioni che hai avuto con il team di supporto di MotoPress, l'abbonamento a vita non è più disponibile per l'acquisto. È stato sostituito da pacchetti di prodotti, che ti consentono di ottenere gli stessi prodotti con una licenza a vita. Il nostro team di supporto ha comunicato con te tramite chat dal vivo da febbraio 2024, anche per consigliarti sull'acquisto dell'abbonamento. Come possiamo vedere, hai acquistato l'abbonamento annuale, quindi speriamo che tu possa godere appieno dei prodotti MotoPress. Faremo del nostro meglio per offrirti un'esperienza di prim'ordine con i prodotti MotoPress in futuro. Cordiali saluti, Team MotoPress ================================================== Dear Nicolò, We are extremely sorry that you were unable to purchase the Lifetime Membership from our website in time. As it was explained during several conversations you've had with the MotoPress support team, the Lifetime Membership is no longer available for purchase. It was replaced by product bundles, which allow you to get same products with a lifetime license. Our support team has communicated with you via live chat since February 2024, including consulting you on the Membership purchase. As we can see you've purchased the Annual Membership, so we hope you'll enjoy MotoPress products in full. We will do our best to deliver top-notch experience with MotoPress products to you further on. Best regards, MotoPress team

Response from MotoPressNov 7, 2024

Hello Ahaya, Unfortunately we were unable to locate any communication with you in our help desk or email inbox. We've requested the additional information via TrustPilot, however you haven't provided any either. At the moment we can not identify you as an authorized user of MotoPress as there are neither purchases, nor tickets/chats/emails from you under your name in our system. We would kindly ask that you contact us back or provide a reference ID, where the communication between you and MotoPress Support Team can be seen. UPDATE.: We've located the reference ticket and checked other tickets as well and as we could see support was provided in full and in the timely fashion. The refund was requested due to the fact that: "I had a volunteer putting up the site but they can no longer do it. At this time I am going to put off making the site due to schedule and budget.". There were absolutely no issues with the plugin functionality and it does fully suit both doctors and coaches, it's not tied to the hotel booking industry in any way. Also, all the support representatives were professional, polite and provided full assistance with all the questions. None of them have ever told to sell the product in case it couldn't be used. Thank you in advance. Best regards, Richard Ross MotoPress team

Response from MotoPressSep 6, 2024

Hello there, Unfortunately we were unable to locate your purchase or any emails/tickets/chats with you in our Help Desk. We've requested an additional information regarding your purchase and experience, however you haven't provided it until now. At this point we believe you haven't purchased the product from us, hence there is no trace of any contact between you and the MotoPress team. If you would like to provide an additional information about your purchase or personal experience, do not hesitate to do that via live chat or our Help Desk. Best regards, MotoPress team

Response from MotoPressMay 17, 2024

Hello Victoria, We're not quite sure what you mean by 600 €, as the product you have purchased costs only $139. We've also never refused to issue a refund and indicated this several times during our email correspondence. The purchase amount refund was fully issued to your credit card on May 8th, 2024. Note that we sell products on our website in USD, so money refunded to you has been converted to EUR by your bank according to the exchange rate at the time of the transaction. As for the invoice, we've already informed you that you may access it in your personal MotoPress account, feel free to do that any time you need. Best regards, MotoPress team

Response from MotoPressJan 16, 2024

Hello Patrik, I regret that the Hotel Booking plugin did not meet your needs. It should be mentioned that the plugin, as well as all the other products you've got within Membership, were delivered to you bug-free. The Hotel Booking plugin functions exactly as advertised on the plugin product page and includes the functionality available on the demo. The features you requested are not available in the plugin and were never advertised as ones included. We will gladly assist you further if you have other concerns regarding Hotel Booking or any other plugin.