Nicolas Lopez B.
A Company no to recommend!
A Company no to recommend!! On the 17th of march 2024 I made two orders. One with one painting that arrived and another order of 10 paintings for a price of 1047.03€ . That has not arrived I have received a confirmation email with supposed tracking link but when you click on it it says the tracking number can’t be found. I have written them so far 5 emails. They have not yet answered one single mail. I have also send them from my company email a letter also no answer what so ever. I can only suggest you stay far away from this company. Not serious and from what I can see from other reviews I am not the only one.
Response from MOTIVINCIMay 27, 2024
Hi Nicolas, Good day! We sincerely apologize for the inconvenience you have experienced with your order. This is not the level of service we strive to provide. Regarding your order placed on March 17, 2024, for 9 paintings totaling €1047.03, we understand your frustration with the tracking link. We are currently investigating the issue with the tracking number and will provide an update to your email as soon as possible. Please know that we take your concerns very seriously and are committed to resolving this matter promptly. We will send a replacement order if the original shipment cannot be located. Once again, we apologize for the inconvenience and appreciate your patience. We will be in touch shortly with an update on your order status. Thank you for bringing this to our attention. Best regards, Monette CSR Motivinci