MOTIVINCIAt Motivinci, we believe in modern art combined with pop culture to create pieces that stand out. We strive to provide an outlet for out-of-the-box and unique artwork that evokes action and starts conversations—embodying popular culture while simultaneously being entirely your own.
MOTIVINCI (motivinci.com) has 360 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Stefano F.
the painting that arrived was not the one I ordered. I ordered a 90x60 painting and not 4 small 30x45 paintings to compose.
Response from MOTIVINCIJul 9, 2024
Hi Stefano, Good day! Yes, our size L comes in four panels that need to be assembled. Please check your email for further details and to discuss any concerns you may have. Thank you. Best regards, Monette Motivinci
Rami J.
Was asked to pay more then the original quote for shipment for living "in a remote place" even though i live in a large capital in Europe. Asked for a refund and was told they managed to ship it anyways. Received the wrong tracking to some random place in Canada, support had yet to locate my package even though the "team" is supposedly working on it. As far as im concerned, i probably have been scammed and wont receive anything. EDIT: At least i got my refund in the end. However beaware that this is just a dropshipping company sending from Hong Kong so i still wouldnt expect much ordering from them.
Response from MOTIVINCIJul 24, 2024
Hi Rami, I sincerely apologize for the inconvenience you experienced with your recent order. This is not the level of service we strive to provide, and I understand your frustration. We sent you an email to solve this matter as soon as possible.
Martin L.
Bad product
Response from MOTIVINCIJul 9, 2024
Hi Martin, Good day! I am very sorry to hear that you are not satisfied with the products you received. We take quality issues seriously and strive to provide the best for our customers. Could you please provide more details about the issues you encountered? Any specific information or photos would be very helpful for us to address the problem effectively. We want to ensure that you have a positive experience with our products. We can offer a replacement, a refund, or any other solution that would work best for you. Please let us know how you would like to proceed. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Please email us at [email protected] Best regards, Monette Motivinci
Annie E.
I still haven’t received my item. This was suppose to be my sons birthday gift last month and the tracking information doesn’t seem legit
Response from MOTIVINCIJul 9, 2024
Hi Annie, Good day! Upon checking with the status of your order, it was already delivered. Please email us at [email protected] to discuss further. Thank you. Kind regards, Monette Motivinci
Kasia
4 pieces!! Not only piece. Cheap t8n print; great print design: too bad it's poorly produced!!! Not worth $$$$USD
Response from MOTIVINCIJul 9, 2024
Hi Kasia, Good day! As mentioned in our previous email communication, our L size comes in four panels. Please let’s continue discussing this matter via email. Best regards, Monette Motivinci
Sarah
Customer service is terrible. You changed your website after the fact I have photo proof. It did not say it came in for separate pieces. They have lied since day one First they told me that they don’t do canvas prints any more but it’s still advertising doing canvas prints. The size I ordered was not showing or ever stated it came in for separate pieces. I took photos of the website of the description before I made a complaint knowing that they would change their website as soon as I called them out on it and yes as soon as I called them the website changed. They offered me a 15% discount and I can keep my item. I don’t want a 15% discount. I wanted what you advertised or a size that you don’t cut into four separate pieces.
Response from MOTIVINCIJul 9, 2024
Hi Sarah, Good day! I am very sorry to hear that you are not satisfied with the products you received. We take quality issues seriously and strive to provide the best for our customers. I have emailed you and please lets continue discuss on email. Thank you. Kind regards, Monette Motivinci
Dreamy U.
De har ikke leveret min pakke endnu. Dårlig levering. Der bliver ikke overholdt leveringsbetingelserne. Jeg er bange for de snyder kunderne
Response from MOTIVINCIJun 27, 2024
Hi Dreamy, We sincerely apologize for the inconvenience you have experienced with your order. This is not the level of service we strive to provide. Could you please email us at [email protected] so we can track your order and assist you? I haven't been able to track it down with the information you provided. Please know that we take your concerns very seriously and are committed to resolving this matter promptly. We will send a replacement order if the original shipment cannot be located. Once again, we apologize for the inconvenience and appreciate your patience. Thank you for bringing this to our attention. Best regards, Valentina Motivinci
Florian M.
Witzig , haben einige schlechte Bewertungen gelöscht inklusive meiner. Zusammengefasst: Bilder vor 3 Monaten bestellt. Nie irgendetwas erhalten. Service antwortet nicht auf 5 Mails die ich Ihnen geschrieben habe. Paypal Fall läuft bereits. Am besten mal die nicht Fake Bewertungen hier lesen , so merkt ihr schnell ihr könnt euer Geld auch anzünden, danach habt ihr das selbe Ergebnis wie wenn ihr hier etwas bestellt, nämlich nichts. Ordernumber #39103
Response from MOTIVINCIJun 7, 2024
Hi Florian! We sent you an email on Monday and Wednesday informing you about your refund, to which we haven't received an answer. It's been issued and you should have received a confirmation email. If we were able to help you out, we would appreciate if you could change your review 🙂 Let us know if you have any further questions! Best, Valentina Motivinci
