MOTIVINCIAt Motivinci, we believe in modern art combined with pop culture to create pieces that stand out. We strive to provide an outlet for out-of-the-box and unique artwork that evokes action and starts conversations—embodying popular culture while simultaneously being entirely your own.
MOTIVINCI (motivinci.com) has 360 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Tobias B.
Still haven’t received and would like a full refund
Response from MOTIVINCIAug 21, 2024
Hello, We had some problems with our fulfilment. But this is currently fixed. Excuse us for the inconvenience that is caused this was not our intention. Please get in touch with us. Through [email protected]
Andy
Advertised as one pic but came in 4 pieces made out of cheap tin with magnets to hold it together that don’t work!! Also arrived extremely late and damaged. A replacement was suppose to be sent as a full proper picture but never came. Now taking action to recover money. AVOID AT ALL COSTS
Response from MOTIVINCIAug 2, 2024
Hi Andy, Thank you for sharing your feedback, and I'm sorry to hear about your negative experience with your order. I would like to clarify that our website indicates that the size L poster is composed of four separate size S posters. We apologize if this was not clear and for any confusion this may have caused. Regarding the issues with the magnets and the condition in which the items arrived, as well as the delayed and damaged delivery, I understand your frustration and sincerely apologize for these inconveniences. We strive to ensure our products meet high standards and are delivered promptly and safely. We will review your case to understand why the replacement was not sent and resolve this matter promptly. Please contact our customer service team at [email protected] to provide us with any further details so we can expedite a satisfactory resolution. Thank you for bringing this to our attention. We appreciate your patience and hope to make things right. Best regards, Valentina CSR Team
Michelle W.
Never got my order, contacted company got 2 different lots of tracking numbers not of which was legit, parcel never left their premises, avoid like the plague. Scam scam scam
Response from MOTIVINCIJul 25, 2024
Hi Michelle, We sincerely apologize for the negative experience you've had with your order. We understand your frustration and regret that our service did not meet your expectations. It appears there was a significant error in our handling of your order and the tracking information provided. This is not the standard of service we strive to offer, and we're committed to resolving this issue promptly. Please reach out to our customer service team at [email protected] so we can investigate the situation and ensure you receive a proper resolution, whether that's a refund or a replacement shipment. We appreciate your feedback as it helps us improve our processes. Thank you for bringing this to our attention. We're dedicated to making things right and hope to regain your trust.
United K.
STAY AWAY!! Scammed many people in the UK, they don't post the items and their CS is very poor
Response from MOTIVINCIJul 24, 2024
We're truly sorry to hear about your negative experience with our service. This is not the kind of experience we want for our customers, and we take these concerns very seriously. We strive to provide timely deliveries and excellent customer service, so it's disheartening to learn that we did not meet your expectations. We would like to investigate what went wrong with your order and address any issues. Please reach out to our customer service team at [email protected] so we can assist you directly. Your feedback is important to us, and we're committed to resolving this situation. We appreciate your patience and hope to have the opportunity to make things right.
Bilal I.
Do not buy of this website they scam you take your money stay away they scammed me 69$ and never gave me my iteam or any type of refund scammers
Response from MOTIVINCIJul 24, 2024
Hi Bilal, We're very sorry to hear about your experience and the frustration it has caused. This situation is not in line with the service we aim to provide, and we want to resolve this issue as quickly as possible. It appears there was a serious mishap with your order, and we apologize for any inconvenience this has caused. Please contact our customer service team at [email protected] so we can investigate the issue and arrange for a refund or the delivery of your item. We value your feedback and are committed to ensuring that every customer receives the service they deserve. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.
Alexander H.
Scammers who will take your money and never deliver you anything! When you try and reach out to them you will get the run around. Companies like this need to be taken offline.
Response from MOTIVINCIJul 24, 2024
Hi Alexander, We're truly sorry to hear about your negative experience and the frustration it has caused. This is not the level of service we strive to provide, and we take your concerns very seriously. It seems there was a problem with your order, and we deeply regret any inconvenience this has caused. Please reach out to our customer service team at [email protected] so we can address your concerns directly and find a suitable resolution, whether that's processing a refund or resending your order. We understand your disappointment and are committed to resolving this issue promptly. Thank you for your feedback, and we hope to have the opportunity to make things right.
Kari K.
I thought it’d came in a thick frame and one piece. One of the pieces keeps falling Looks cheap—not worth what I paid for
Response from MOTIVINCIJul 24, 2024
Hi Kari, Thank you for your feedback and for bringing this to our attention. We're sorry to hear that the quality of the poster you received did not meet your expectations. At Motivinci, we strive to provide high-quality products and excellent customer service, and it's disappointing to know that we fell short in your case. We would love the opportunity to make this right for you. Please contact our customer service team at [email protected] or reply to this message so we can discuss the issue further and find a suitable resolution, whether that's a replacement or a refund. We appreciate your feedback, as it helps us improve our products and services. We hope to have the chance to resolve this matter to your satisfaction.
JAM
Haven't received order yet payment made.
Response from MOTIVINCIJul 9, 2024
Hi Jose, I hope this message finds you well. We noticed your recent review mentioning that you didn't receive the product you ordered. We understand how concerning this must be, and we want to ensure that everything is resolved to your satisfaction. Upon checking the tracking information, it indicates that the package was successfully delivered. However, we want to make sure there were no misunderstandings or issues with the delivery process. If you have indeed received the product, we kindly ask if you could update or remove your review to reflect this. If there are any other concerns or issues, please let us know, and we'll be happy to assist you further. Thank you for your understanding and cooperation. We appreciate your feedback and are committed to ensuring your satisfaction. Best regards, Valentina Motivinci
