Dorien
Scam scam scam!
Op 25 juli 2024 heb ik een L poster (de duurste) besteld voor de verjaardag van mijn vriend. Tevens ook nog eens 23.95 euro verzendingskosten betaald.Tot op de dag van vandaag heb ik nog niets mogen ontvangen. Ondertussen heb ik al verschillende mails gestuurd naar het support team. De eerste 2 keer heb ik een antwoord ontvangen, maar telkens met excuses waarom ze de levering niet konden verzenden. De laatste 3 keer hebben ze gewoon niet meer geantwoord. NIET bestellen op deze site, want je bent je geld kwijt!!!
Response from MOTIVINCIJul 17, 2025
We sincerely apologise for the fulfilment issues you experienced in the past. It was never our intention to cause any inconvenience, and we deeply regret that this happened. We want to assure you that the problem has been fully addressed and resolved. As a company with over 4 years in the market and more than 100,000 orders successfully fulfilled, we are committed to providing our customers with the best possible service. We have had some difficult times to locate our orders due to change in payment methods & new stores. We are transforming everything to our own fulfilment & will never have these issues again. We want to ask you to reach out to us if you have or have not received your order. If you have any questions or concerns, please don’t hesitate to reach out to us at [email protected]. We appreciate your understanding and thank you for your continued support. Kind Regards, Susan customer service representative Motivinci