MostarleReviews of mostarle.com

Response from MostarleDec 18, 2025

Thank you for sharing your experience, and we are very sorry for the lack of shipping updates and slow communication. We understand how frustrating it must have felt to receive no clear tracking information, especially while waiting for a Christmas delivery. To avoid keeping you waiting any longer, and since the order had not yet reached the dispatch stage, we have cancelled your order and processed a full refund to your original payment method. We sincerely apologise for the inconvenience caused, and we are working to improve our communication speed and tracking transparency moving forward. If you have any further questions or concerns, please feel free to contact us directly — we are here to help.

Response from MostarleDec 18, 2025

Thank you for sharing your experience, and we are very sorry for the frustration caused. We understand how worrying it must feel to receive limited updates and communication, especially during the holidays. We want to resolve this for you as quickly as possible. However, based on the information available here, we are currently unable to identify your order. Could you please provide your order number or the email address used at checkout, so we can locate your order and take immediate action — including full cancellation and refund if that is what you requested? We apologise for the slow response during this peak season and appreciate your patience. Once we receive your order details, we will prioritise your case straight away.

Response from MostarleDec 18, 2025

Thank you for sharing your experience, and we are very sorry that you have felt this level of disappointment. We understand how upsetting it is to feel unable to cancel or receive updates on an order. We want to resolve this for you as quickly as possible. However, based on the information available here, we are currently unable to locate an order under your name. Could you please provide your order number or the email address used at checkout, so we can identify your order and process the cancellation or refund you are requesting without delay? We apologise for the frustration caused, especially during the busy holiday period, and once we receive your details, we will prioritise your case immediately.

Response from MostarleDec 18, 2025

Thank you for sharing your concern, and we are very sorry for the worry and lack of updates since your order was placed. We want to look into this for you right away, but based on the information available here we’re unable to locate an order under your name. Could you please provide your order number or the email used at checkout so we can identify your order and give you a clear update or refund, depending on what you prefer? We truly understand how frustrating the wait must be, and we appreciate the chance to resolve this for you once we receive your details.

Response from MostarleDec 18, 2025

Thank you for sharing your experience, and we are very sorry for the lack of communication and worry this has caused. We understand how, without updates or a working contact channel, it could lead to serious concern. We have looked into your case internally, and as the order has already entered the chargeback process through your bank, the refund is now being handled directly between your card provider and the payment gateway. Although we are unable to intervene in the bank dispute once it begins, we completely understand your decision and apologise for the delay and frustration that led to it. We are working on improving our communication speed and contact systems to prevent situations like this moving forward.

Response from MostarleDec 18, 2025

Thank you for sharing your feedback, and we are very sorry for the delay and lack of communication. We understand how frustrating it is to wait without updates, especially after being charged and not seeing movement for several days. We have checked your order internally, and it is currently in transit with the carrier. Tracking updates sometimes appear only once parcels reach the next scan point, which can create long gaps in visibility — we apologise for how unclear this can be. We are working to improve communication speed and tracking transparency moving forward. If you would like the latest tracking details or any further assistance, please contact us directly and we will prioritise your case.

Response from MostarleDec 18, 2025

Gracias por compartir tu experiencia y sentimos mucho que tu pedido haya llegado incompleto. Nos gustaría ayudarte a solucionarlo cuanto antes. ¿Podrías contactarnos directamente con tu número de pedido o correo de compra para poder enviarte la pieza que falta o encontrar la mejor solución? Lamentamos que el acabado no haya cumplido tus expectativas y agradecemos tus comentarios, ya que nos ayudan a mejorar.

Response from MostarleDec 18, 2025

Thank you for your review! We’re glad to hear everything went well and hope your husband enjoys the gift!