MostarleReviews of mostarle.com

Response from MostarleDec 18, 2025

Thank you for sharing your experience, and we are very sorry for the delay and frustration this situation has caused. We understand how disappointing it is to pay for expedited shipping and then not receive the item, updates, or a timely refund. This is not the level of service we aim to provide, and we sincerely apologise. To resolve this as quickly as possible, could you please share your order number or the email address used at checkout? Once we locate your order, we will be able to either: • immediately refund your expedited shipping fee, or • issue a full refund if you prefer not to wait. We take this seriously and will prioritise your case as soon as we receive your details. Thank you for giving us the opportunity to fix this.

Response from MostarleDec 18, 2025

Thank you for sharing your concerns, and we are very sorry for the lack of updates and delayed replies. We completely understand how worrying it can feel when there is no visible tracking progress or communication, especially during the busy holiday period. We have checked your order internally, and it is currently in transit with the carrier. Tracking updates sometimes appear only once parcels are scanned through the next stage of the network, and we apologise for how unclear this process has been. We are working to improve our response times and tracking transparency, and we truly appreciate your patience while your order continues its journey. If you would like the latest tracking status or need any further assistance, please contact us directly and we will prioritise your case.

Response from MostarleDec 18, 2025

Tak for din feedback. Vi er kede af, at du har fået dette indtryk. Vi vil meget gerne undersøge din sag og hjælpe dig videre, men ud fra de oplysninger vi har her, kan vi desværre ikke finde en ordre registreret i dit navn. Hvis du kan sende os dit ordrenummer eller den e-mailadresse, der blev brugt ved købet, kan vi straks spore ordren og give dig en klar opdatering eller en løsning. Vi beklager den utryghed, dette har skabt, og vi står klar til at hjælpe så snart vi har dine oplysninger.

Response from MostarleDec 18, 2025

Thank you for sharing your feedback, and we are very sorry for the delay and lack of communication. We understand the frustration of not receiving shipping information after payment, especially when the item was intended as a Christmas gift. We have checked your order internally, and it is currently in transit with the carrier. Tracking updates can sometimes take time to appear during peak season, and we apologise for how unclear this has been. We also appreciate your point about communication — we are actively improving our response systems to ensure customers receive automatic updates and faster replies moving forward. If you would like the latest tracking status or further assistance, please contact us directly and we will prioritise your case. Thank you again for your patience while your parcel continues on its way.

Response from MostarleDec 18, 2025

Merci d’avoir partagé votre avis, et nous sommes vraiment désolés pour cette expérience. Après vérification, l’article commandé s’est avéré indisponible et n’a donc pas pu être expédié. Nous souhaitons préciser que lorsqu’un client nous contacte pour demander l’annulation, nous procédons toujours à l’annulation et au remboursement sans problème. Dans ce cas-ci, nous n’avions malheureusement pas reçu les informations nécessaires pour finaliser l’annulation plus tôt. Votre commande a maintenant été annulée et un remboursement intégral a été effectué vers votre moyen de paiement initial. Selon votre banque, il peut falloir quelques jours ouvrables pour que le montant apparaisse sur votre compte. Nous comprenons parfaitement votre frustration face au délai et nous nous excusons sincèrement pour cette situation. Nous travaillons à améliorer la gestion des stocks ainsi que la rapidité de nos réponses. Si vous avez la moindre question concernant votre remboursement, n’hésitez pas à nous contacter directement — nous serons ravis de vous aider.

Response from MostarleDec 18, 2025

Thank you for your review! We're happy to hear everything is going well so far. If you need any help, we're here!

Response from MostarleDec 18, 2025

Thank you for sharing your experience, and we are very sorry for the confusion and frustration this has caused. We completely understand how alarming and disappointing it is to see incorrect delivery updates on the tracking app, especially when the parcel is intended as a gift. We have checked your order internally, and it is still in transit with the carrier — the delivery notifications you saw appear to have been automated scans linked to a broader tracking batch, rather than the actual status of your parcel. We also apologise for the delayed responses to your emails during this peak season. If you would like the most recent tracking details or further assistance, please contact us directly and we will prioritise your case. Thank you for your patience while your parcel continues on its way, and please rest assured that if there are any issues with final delivery, we will make this right for you.

Response from MostarleDec 18, 2025

Thank you so much for your review! We’re thrilled to hear that you’re happy with both the product and your experience with us. Our goal is to deliver quality products and real customer support you can rely on, and it means a lot to know we were able to help. We appreciate your trust and the time you took to share your feedback. Thank you again!