MostarleReviews of mostarle.com

Bought the Windmill 2 months ago and after 8- 10 weeks it finally arrived. Instructions are horrible and almost impossible to discern. almost no written instructions. Many pieces did not fit together . I am in the middle and 2-4 pieces which I believe will be of some importance do not fit ie nuts onto screws. Likely will not order from them again. A big disappointment

Absolute disappointment. Building this model was not enjoyable at all and mostly felt like tedious fiddling with tiny parts. Many pieces fit poorly, everything ends up looking crooked, and I spent more time correcting issues than actually assembling the model. What made it even worse is that the instructions do not always match the actual parts. Several steps are unclear or incorrectly illustrated, making the assembly far more complicated and frustrating than it should be. On top of that, some parts require so much force to fit together that my fingers actually started to hurt. I can hardly imagine assembling this alone – even with two people, some steps were unnecessarily difficult. For the price, I expected much better quality. For me, it was mostly frustration rather than a fun building experience. I would not buy it again.

Parts missing (knurled nuts for legs) and bag contained oversized threads. It would cost £1 for each one and I need six. Since I have just begun the build I have no confidence there won’t be more. Junk. Money back required me to return in original unused condition so can’t do that. This company don’t help despite me contacting them. Don’t buy these awful kits.

I bought the chandelier with lamp but it doesn't turn on

Just another update. It is now March 2026 and I still have not received my Cyberpunk Plasma spider kit. I had received one email a month ago from Mostarle apologising for the delay, stating that the Cyberpunk was now on its way, then supplied me with the incorrect tracking number. Such a shame, this company could have walked into the book of success if they just ran the company more professionally and invested in proper processes and stock management. Either that or it’s all a total scam.

Item was apparently undeliverable although we stayed home all day on tbe designated delivery day. I called 3 times to tbe courier to organise a redeliver stating I was happy to pay the fee however I never heard back. Eventually I got an email saying tbe item was returned to sender. Mostarle will not respond to my emails. So I guess I’ve lost my money. Disgusting. Ordered in December. Delivery was late January and it’s now almost March and still no contact from tbe company. Do not buy form these ripoff bastard.

I placed an order on December 2nd and still haven't received it. Despite the promise of a refund, I still haven't received it. It's hard to describe this as anything other than a large-scale fraud. I know there are many other victims besides me who haven't received their money back.

Received a Terminator kit as a Christmas present. Seemed like a clever model made from Radom bits of hardware until I started assembling it and found it was missing a few small m2 screws. I contacted support with all of the information I had, and pointed out that as it was a gift, I did not have an order number. Other than the automated response I heard nothing for 4 weeks, then a request for the order number. I again pointed out it was a gift. A week later another request for an order number.