Moss MotorsReviews of mossmotors.com

Moss sent my order to an address, and used that same address as my billing address (neither are correct, neither were inserted by me), that I have NO connection to; it’s a jewelry store (I have NO idea how that address got used). When I reached out to Moss, their aggressive indifference was overwhelming. “Why don’t you just go to that store and ask them…..” Huh?? Not, let’s figure this out and make sure you get your order. Shame on me for expecting more from them.

Arrogant sales staff, no customer service

I bought a replacement dash top for a series 1 1/2 E Type from Moss Motors . It was shipped in a box too small for the dash top which caused bending of the ends. I took the cars dash stripped of its original top to 8 different experienced upolhestry trim shops along with the Moss aftermarket das top. . None of the shops would agree to put the top on I purchased from Moss Motors. In explaining their reasons why, I repeatedly heard from the shops that the aftermarket was too thick, too stiff in certain places and would require strong epoxy not normal adhesive spray to attach it. When I started to hear the same litany of reasons why different shops declined installing it , I realized they were correct in their evaluation of this aftermarket dash cover . Now I am left with a car that needs a dash top and I am relatively sure that all these aftermarket tops are all from the same manufacturer regardless of the retailer selling them . I am surprised in a video of a retailer in England selling these aftermarket dash tops the naarrator glanced over the differences between the original dash top and the aftermarket one. The aftermarket's stiffness, thickness, brittleness in certain areas make it a poor choice for replacement I agree with the installers that regular upolhestery spray would not work due to the stiffness of these aftermarket tops. The British retailersaid you can use a hairdryer to warm up this top with its stiff composition but as you work one small section it would gradually stress sections that havent been heated yet and that is going to lead to creasing or cracking. If it is as easy as their sales people claim these tops are to install how about making a video on you tube of you or someone installing one of these aftermarket tops on camera and on youtube . All I know is that our shop is stuck with a $300 top thats worthless to us and I would feel guilty unloading it on some DIY enthusiast. Since we have two of these same series E Types waiting in the wings to do dash replacements on, I eagerly await a video you can refer me to or one your group produces of a filmed installation, step by step, of one of these tops from Moss Motors or one of the hundreds of these aftermarket dash tops the British upolhestry retailer claims to sell I thought it was interesting that their are no product reviews of items on Moss's web site nor is their a place to write them on their site. If you know of a video showing the installation of one of these aftermarket dash tops please include a link to it in your response for my reference and your viewers reference. . Thanks

Their parts catalog shows the part I needed and ordered. Very small part weighing 7 ounces cost $24.00 shipping!! The part was NOT what was pictured in the catalog but had the right part#. Cust service said would look into it but never got back to me in 3 days. When I called they seemed annoyed that I was following up. Told me to ship the part back at MY expense. Told them I will not pay to ship back THEIR mistake. They said then too bad. No way to talk to anyone in charge. They corner the market on old car parts so they just don't care. Will order from another company in England from now on.

Lacking customer service follow up. We spent several thousand with them. We had one defective part and returned it. They charged us $100.00 for shipping the defective part back. They said I wouldn't be charged since it's not our fault it needed returned. I wrote several emails and called several times, and they never would give me an answer or credit.

Should have read the reviews before I placed an order. I had the same problem as other when ordering a "$649 complete exhaust". A $4 part (flange gasket)was not included. A part in the middle of the system. Had to order extra parts to get to the $10 minimum purchase. Then they only shipped the parts I didn't need and the needed part took over a week. Bottom line: I can't depend on Moss Motors to provide the customer service that my customers demand. Not a place for professional shops to use.

I had to return an MGB car cover because it didn't fit easily around my two side mirrors. My refund was only the cost of the cover, not any of the shipping. So I ended up paying almost $100, nearly the cost of the cover, in shipping. Needless to say, I will not be buying anything more from them in future. Couldn't there have been some sort of compromise on these charges? (Apparently they preferred to lose a long-standing customer?) After all, I didn't return it for some trivial reason. The cover didn't fit my car.

Just a little disappointed. I had purchased a exhaust system but I had forgot 1 more part. So I called the next day to see if I could add just 1 more item and include it with what I purchased the day before. They told me the exhaust system was already shipped, which I know was false because I hadn't received a confirmation that it had been sent yet. So the moral of this story is, for a 89cent product, I had to come up finding were to spend $10 on. The sales guy was a little cockpit too.