Mosaic Tile DirectReviews of mosaictiledirect.net

Overall this was an excellent company i am very satisfied

Can't believe how beautiful these are up on my kitchen backsplash - the ONLY thing I should add is some kind of small "trim" around the outer edge.

I placed an order for tile (that was supposedly in stock) and a full month later I still hadn't received it. So I tried to reach Customer Service by phone, no answer. I tried by email, no response at all after repeated attempts. I wish I had believed the reviews and not done business with this shady company. The only good thing I did was use PayPal to pay for my order online. I opened a dispute with them and received a refund (less the service fee)..so they managed to make money off of me for doing absolutely nothing....but at least I got the bulk of my money back. What a horrible company. If you decide to take a chance, make sure you have a very long time to wait your order and absolutely use PayPal. Without them, I'm fairly certain I would not have received a response at all and definitely would not have received my refund.

I needed a few extra tiles to finish a job... I place a few different calls/voicemails four days ago and yet have received a call back. Every time I have tried calling it goes directly to voicemail. Lack of customer service! A company really should answer phone calls and return a call with in 24 hours!

I sent an email to this company on Feb 21st although a weekend got a response the next day. Ordered a $5.99 sample on Feb 22nd was informed sample would be coming from GA. .. I live in FL, NO sample to date , I've sent an email and left messages , no response to either! If its this difficult to get a sample I will not submit a full order !!!

They were responsive, professional and quick to deal with last-minute changes ... excellent.

We ordered a sample for $5,99 but we never received the sample! When called them about it, they could not give us a straight answer about where the samle was. After calling them few times about the sample, they stopped answering the phone. Terrible company!! I would not do business with them!

You had better like what you ordered. I paid 60$ to have my items shipped back them (policy) and have not received a refund payment in over 60 days thus far - I'm guessing I never will. Email/phone is no use, no one answers.