Mosaic Tile DirectReviews of mosaictiledirect.net

I ordered some samples from Mosaic Tile Direct March 10th. It took about one week before my samples shipped, and then they arrived fairly quickly after that. On the day my samples arrived (March 19), I found that one of the samples did not match what I had requested. I emailed the company to let them know and to ask for the correct 4th sample. I did not hear back, so March 25 I followed up with another email. That day they replied and said their shipping dept was looking into it and would let me know the next day. Three weeks later I had not heard back, so I emailed them to ask (April 13). I forgot about it, and as of July had not heard back so emailed again on July 9 to ask for my money back. It is now August 27 and I've yet to receive a response. The $6 (or whatever it was) is not what is prompting me to write this review; this is about poor response from customer service. This review is specific to Mosaic Tile Direct in Jersey City.

Mosaic Title Direct does have some of the best prices out there. We saved a very large amount on our tile order and that is always appreciated. However, low prices have costs and that cost is no service. We had to run them down; call multiple times and post on their facebook page to get any response to the status of our order. This took several days of staying on top of them to get any updates. It turns out that they did in fact ship our order the day we placed it and it arrived a week later. They stated that they were having technical issues with their phones and email systems. While I understand this, I would say that following up with them was something that I would recommend. Outside of this issue, the title was perfect!

Very dissappointed with the service, I ordered the tile three weeks ago and still don't have it. First I was told it shipped thhe same week and I should have it in 4days, after 4days and no tracking #I called back, its on back order. How can u advertise and sell something on the site as "In Stock" if it isn't? Everytime I call to check on the order, I get the same guy with the same lie " Ill call the warehouse and call u back" but NO CALL BACK

I was so very pleased that they sent out samples for such a reasonable price. So I ordered a couple. One they sent but not the other. I waited. So stupid me ordered that sample again because I really wanted to see it. They took my money a second time and still no sample!

Unfortunately I came across TrustPilot AFTER purchasing from Mosaic Tile Direct. And as for its one 5-star review, "Rostock, US" does not exist. Neither does good customer service from MTD. I think that review was an inside job. Just my opinion. I mean, everyone else reviewing MTD is unsatisfied. Anyway, order and transaction went smoothly. Then, no signs of life. Emailed as to the status, no reply. Called, no answer (although I did not leave a message). Finally spoke with someone to find out my tile - ordered from MTD with "everything in stock" - was back ordered 6-8 weeks. And I found this out only after calling 6 or 7 days after placing the order. Any legitimate company would have been pro-active enough to call me. How long would I have waited, assuming this was shipped right away? Credit card refund went smoothly. An overall anxious experience, especially after reading online reviews. I should have done my research first. Also, folks, you really don't save money ordering tile online. Its marketed well but you're hit heavy with fees and shipping. Not necessarily from MTD, but just in general. I am an independent retailer and used this route as a last resort for my customer who picked out what turned out to be a recently discontinued tile. I could not get it from ANY supplier. I can't help but think MTD couldn't get this from the mill either and 8 weeks would have been a good excuse to hold on to my money. Just speculation, though. Support local business! :-)

Ordered two samples took 3 weeks to arrive. Followed up twice with no response- only received response after claim filed with PayPal. Once the item was received one of the samples was wrong. Needless to say I went with another company for my backsplash.

We recently bought some tile from Mosaic Tile Direct and recieved it in about 2 weeks. This time frame is unacceptable considering we paid for priority shipping!