K A.
Another reason to shop locally
On May 5, 2021 I placed an order for mosaic tile even paying additional for faster delivery. My credit card was promptly charged for my order. I did not receive an order confirmation nor any other form of communication letting me know that the mosaic tiles I ordered were out of stock. Not having been informed that my order was not going to be fulfilled or receiving a return of my funds, I patiently waited out the days expecting my delivery. Meanwhile my bathroom renovation was being held up and the tub and shower could not be used. After a week and a half I emailed the company providing my order number, my name, email, and phone number. Again I did not receive a response. When I was finally able to get someone to answer the phone ( a week later), I was then told that the item was out of stock but now they had it back in stock and could send it to me. When I asked the staff person to have the company waive my shipping fee as a sign of good faith as I had not received my item, no communication about my item, nor a refund I was told that the staff person would need to check with his manager. I asked that he check with his manager and the staff person said, "Well, he's just going to cancel your order." So the order was cancelled. Hopefully the company will be as prompt with my refund as they were for a charge for a product that they did not have.