Mosaic Tile DirectReviews of mosaictiledirect.net

I tried calling several times never got a call back. Would just like a refund.

"My tiles came on time, well packaged, and were exactly as pictured. I love them and am very pleased."

The "5 star review" was obviously written by the guy who screwed my order. I received my order 3 WEEKS LATE, only AFTER i called to find out why...some guy answers the phone and says he is not sure why I have not gotten my order, but he will call me back. He never does. I have to contact them again. Thumbs up their ass. Never buy from this company, you will regret it.

Unfortunately I came across TrustPilot AFTER purchasing from Mosaic Tile Direct. And as for its one 5-star review, "Rostock, US" does not exist. Neither does good customer service from MTD. I think that review was an inside job. Just my opinion. I mean, everyone else reviewing MTD is unsatisfied. Anyway, order and transaction went smoothly. Then, no signs of life. Emailed as to the status, no reply. Called, no answer (although I did not leave a message). Finally spoke with someone to find out my tile - ordered from MTD with "everything in stock" - was back ordered 6-8 weeks. And I found this out only after calling 6 or 7 days after placing the order. Any legitimate company would have been pro-active enough to call me. How long would I have waited, assuming this was shipped right away? Credit card refund went smoothly. An overall anxious experience, especially after reading online reviews. I should have done my research first. Also, folks, you really don't save money ordering tile online. Its marketed well but you're hit heavy with fees and shipping. Not necessarily from MTD, but just in general. I am an independent retailer and used this route as a last resort for my customer who picked out what turned out to be a recently discontinued tile. I could not get it from ANY supplier. I can't help but think MTD couldn't get this from the mill either and 8 weeks would have been a good excuse to hold on to my money. Just speculation, though. Support local business! :-)

I have purchased Tile from this site recently and I got my products in time. their support is awesome. i will purchase all others item from here. very trustful. thanks

Polished honey onyx tile is beautiful and the price was competitive compared to other sources. It was delivered quickly and shipping was free, which made it more competitive in comparison to other vendors. However, I also ordered matching bullnose that is needed to complete my project. It was not delivered and there has been no communication regarding its expected delivery date. When I pull up my account on their website the status for that part of the order says "processing". If I had known that the bullnose would not be delivered promptly I probably would have ordered from another vendor who could have delivered everything I needed to complete the project. I wanted to complete it during my holiday vacation but that was not possible. I believe such delays should be communicated immediately.

Ordered two samples took 3 weeks to arrive. Followed up twice with no response- only received response after claim filed with PayPal. Once the item was received one of the samples was wrong. Needless to say I went with another company for my backsplash.

I placed an order because the website said all items were in stock and ready to ship. The order confirmation said I would be receiving an email with the tracking number. Three days pass and no email. I call the company and speak to an unidentified male who tells me the product has shipped and that he will send me an email with the tracking by the end of the day. Big surprise...no email. Over the next week I called haf a dozen times and could never get a live person again. None of my messages were returned. None of my emails were responded to. Luckily I had paid through PayPal and filed a dispute. The company emailed me a "credit memo" for part of the money I had paid for the tile - but didn't refund the money through PayPal. I have now escalated the dispute to a claim with PayPal and am still waiting for the company to respond. It should have been a giveaway that the company might not be legitimate when I couldn't find an address for them anywhere on their website. But the prices were good and the shipping was free - so I took a chance. BAD IDEA!!!