Mosaic Tile DirectReviews of mosaictiledirect.net

well trusted and good service providing company.

I ordered and paid for a sample tile and waited two months just to have them cancel on me. I will not use this site again or recommend it to my friends or coworkers.

Mosaic Tile Direct's staff is very helpful, explanatory, educating and friendly on the phone. Samples were sent promptly and packaged with extreme care. After the samples looked great, we placed a full order and were advised on the best break-even points based on quantity and shipping type, and what specials were applicable to our order. Full order was received just as promised for delivery, was again carefully packaged and all items were in great shape. Not only that, but it's the best price for large format (18 inch) marble tile that we found anywhere, and the product looks great. Thank you Mosaic Tile Direct!

This tile looks as if it was made for my kitchen. I'm so happy I didn't settle for something else and waited to find this tile. Whether the lights under the cabinets are shining on the beautiful glass or if the lights are off - the tile is absolutely gorgeous! The tile came very quickly, wrapped carefully and without one broken piece. I couldn't have found this tile elsewhere for this price and with free shipping. Thank you, Mosaic Tile Direct!

I was so very pleased that they sent out samples for such a reasonable price. So I ordered a couple. One they sent but not the other. I waited. So stupid me ordered that sample again because I really wanted to see it. They took my money a second time and still no sample!

Great customer service, great product, fair price, convenient delivery. I give them a solid A rating Thanks

Well, I suppose one positive is that they asked me to review them, even though it's been 4 months since I placed my order, never received anything from that order, and they never responded to e-mails, and their phone inbox was full. Thanks to this company, I now have some experience getting my credit card company to reverse a charge, because mosaic tile direct was completely unresponsive to my questions about why my order hadn't shipped over two months after I placed it. Saying they have poor customer service would be an insult to companies with poor customer service which actually responds. Mosaic Tile Direct did not respond in the slightest to any of my questions asking why my shipment hadn't happened. I would not recommend this company to anyone at all.

The marble tile we ordered was exactly as expected, mad it arrived within 2 weeks of our order. But about a week after we ordered, we still hadn't received a tracking number nor any other info about shipping. Two calls to the place (voicemail) went without call back. So I was ready to open a dispute o get our money back when on mt third call I reached a live person, he said we would ship in two days, and they did. Not a scam, but poor communication makes you think you were scammed.