Cynthia S.
The experience was overall so so
The experience was overall good, girl was sweet. A bit overpriced for the project but I am very upset with how the lamp turned out. It was completely ruined after putting on the grout. Tons of beads came off and it looks horrible now. Complete waste. They should absolutely not suggest putting on grout cause now lamp look ugly.
Response from Mosaic Art Studio USAug 18, 2024
Thank you for sharing your experience with us. I’m glad to hear that you enjoyed the service and found our staff to be friendly. However, I’m truly sorry to learn about the issues you encountered with the lamp after applying the grout. This isn’t the experience we aim to provide, and I completely understand your frustration. We want to make it right for you. Please contact us at [email protected], and we’ll arrange a free workshop for you to remake the lamp. We hope this will help turn things around and give you the beautiful result you were looking forward to. Thank you again for bringing this to our attention.