Dorothy Z.
Marbling class rip off
The advertising for the marbling class in retrospect was a bait and switch operation. The video advertising it shows a silk scarf being made, and when I got to the studio what I actually paid $47 per person (x2) for was marbling using 8x10 sheets of paper. To do a scarf it was an additional upcharge of $60 per person, and they didn't have any scarves or enough solution onsite. They called Customer Service who said "no refunds the day of the class", and neither my friend or myself had any interest in marbling paper. As the only alternative available to me I requested they instead give me a DIY Turkish lamp kit so I could get something for my $, but they were out of those at the location as well. In theory I will be getting one of those by mail. Initially customer service said I would have to drive back to the location to pickup the lamp. I insisted that they mail it to me given I live 40 minutes away, and already wasted almost an hour and a half of my time and gas for nothing. Both my friend and I were disappointed this was the outcome, as we had been looking forward to it for weeks.