Mortgage Solutions FinancialReviews of mortgagesolutions.net

This company is horrible! We got dragged along for almost 2 months trying to refinance with them, as I’m explaining we’re in dire need of help. I had to call back multiple times just to get answers after being told they would call back. Long story short they have no idea what’s going on amongst them selves and are not willing to help longtime customers in anyway.

Did not appear to start working the loan until the day of closing. As a result, closing was delayed several weeks.

If I could give this loan company less than 1 Star I would. My husband found these guys and really trusted them with the process. They said we were pre-approved just needed the paper work. Everything seemed to take FOREVER. We finally got a call from OUR relator letting us know, the sellers realtor contacted her because the underwriters for OUR loan contacted the sellers and told them we DID NOT QUALIFY! If that doesn’t scream shady I don’t know what does. Even if we didn’t qualify, why are you speaking to the sellers if we are apply for a loan from this company??? I would NEVER recommend this company even if someone was buying a DOG HOUSE!

We decided to buy a new house and contacted them, since day 1 they were amazing. My loan officer was Chris, super friendly the communication was always great. I recommend this company 100%. All the process was smooth, easy and with 0 issues.

Two mortgages and a house sale later, I'm not sure what was experienced by others before; however, that has not at all been my experience even once. I was originally looking at refinancing through a big-box name and asked for a second opinion through a referral I'd been given. Not only did they find a better rate, but they also helped with VA requirements (which can be SUPER tedious) to ensure that my benefits were best cared for. We refinanced not one, but TWO properties, in a matter of weeks. The team was polite and friendly and remembered they were people serving PEOPLE. When the VA created additional runarounds, they were supportive and helped us navigate through that process with education (they answered every one of my calls with a smile), with professionalism (at no point did I have to guess where we were in the process), and with kindness (they helped all through closing and called to check afterward too)! What sent me above and beyond though was the sale of one property resulted in a Title snag (5/3rd's review won't be nearly as complimentary) in which the Lien Release document never was filed and I couldn't close on my property. Public search clearly showed Mortgage Solutions Financial filed practically the same date of the refinance, but 5/3rd never got it done. The Buyer's Title Company was not facilitating every avenue, or if they were they didn't communicate to my realtor, the buyer, or anyone else. My realtor was frustrated, the buyer and I were frustrated, so we collectively took matters into our hands to move things along. I called up my Mortgage Solutions team and asked, "What questions am I missing? Who else can I call to facilitate this process?" I was answered promptly, they were so helpful and friendly. I was given three phone numbers of people who would specifically be helpful in my case, and from that I found the exact person who could help push this closing through. Again, maybe the other reviews are from a long time ago, or maybe they didn't call the right person, if so, Reva Haskin (817-768-3898) or Michael Colomb (505-608-3647) are top-notch and worth calling. Most places wouldn't help you AFTER the fact to the extent that they did. I'm glad to have worked with them both and highly recommend their company to ANYONE needing a mortgage refinance.

Getting the loan went ok. I was relocating due to new job and Mortgage Solutions wouldn't close without 30 days of pay stubs at the new job. Kind of understandable from a risk perspective on their end but made a job relo complicated on my end. Managing the loan after closing has been HORRIBLE. First I was being double billed every month, which was confusing. The customer service call number makes it near impossible to talk to a real person - I had to go back to my loan officer to get connected with a human. I was told I was getting 2 statements because I "pay early" and that the 2nd shows a payment. But that's not what I was getting and no one would listen. Then I stopped getting statements all together so was late one month. One of their collectors tried to call me but it was a number that showed as "Potential Spam" so I didn't answer and no one left a message. One day Potential Spam called when I was off work so picked up the phone to be read my rights by their debt collector who was totally not interested in customer service. So I got hammered by late fees and credit reporting. Tried to fix that and set up auto payments. A payment has yet to automatically be withdrawn. The billing side of this company is terrible.

Great customer service. My loan officer up to one of the organizations VPs were in contact with me and got my loan approved and closed in less than a month. After dealing with a lender who made my life a living hell, Mortgage Solutions was top notch and did everything that they said they would. Totally impressed!!!

I can’t say enough great things about Michael DeMorato and Nicole Callaway. I’ll be honest here. I went in with a low credit score in the 600s and got approved at 250k. Ended up with a 210k home and have been here a year. We started out at 5.1% apr and refinanced through them with the IRRRL at 2.5% 8 months later. Communication throughout the process was key. Nicole is a superstar! I will say though that you need to do your part. Be upfront with them and get them what they need as soon as you can. If you want a team that will work with a Vet and not BS them then go with these guys. Be ready to work though and trust the process. Thank you soooo much! I was taken back with the birthday card and gift card. You didn’t have to do that but it’s great that I see you as family.