Mortgage Solutions FinancialReviews of mortgagesolutions.net

Horrible company, horrible customer setvice!! If they owe you they ghost you and tell you they will call but dont!! Dont waste your time trust me!! The worst in the business!!

The worst customer service imaginable. An utter nightmare to deal with.

If you have to be transferred to another person, forget it; calls drop at least 90% of the time. It's very difficult to reach the person you need to speak with.

Find another company, after proving that I was 100% from state taxes 6 months during the pre approval they reassured me that I was tax exempt. Once I brought it to their attention they said wait 2 weeks for it to be corrected. Never happened, loan was sold to another mortgage company the following month now I'm waiting for the new company Capital Investment LLC from Las Vegas to clear this up.

( using TrustPilot works with the a-holes at Mortgage Solutions but the time and trouble shouldn't be our burden they fixed for now after letters, calls emails it took an honest review to get action) Refuse to credit my account with $5,000 principal payment, promises to fix yet they make worse with fraudulent/wrong information that has impacted this Disabled American Veterans ability to use the good credit I've worked for. 80 points off my credit bureau for their false/fake/wrong/unmonitored content.

I purchased a VA home loan with MSF. Within 1 month my severely disabled child and became sick. I notified MSF and had another inspection done on the home. Home should not have passed VA inspection, was deemed hazardous and we were not able to live there. MSF advised me to default on my loan because their system could not access my records until I was in a default status nor could they find solution until default happens. They appointed me a representative that didn't even work there then laughed in my face about the glitch while my child and I are suffering with illness from the home and no place to go. They then fwd me to their attorney. We had appt leading me on to believe in them knowingly putting me into a homeless situation with disabled child and now bad credit cannot find rental when they were supposedly helping they report this to my credit. They then blindsided me and called to tell me they are going to now take my VA home loan rights away that I served for or I pay them for the default= live in a home that will kill us and force me to get an attorney when they gave me their attorney to work with. The damage it's created is shocking. Their promotional video is and advertisements are untrue. They ruined our lives and do not do the right thing but have bad intentions and give unlawful advice steering us down torturous roads we should not have been guided to. Aware what this has done to my child and I and continue to try and come after us take my VA rights away when all I did was follow their advice and believe in their advertisements that they are good nature especially with veterans. They beat us into the ground so badly we cannot recover and continue to come after us until we lay down and take all our rights away. I am being taken advantage of as widowed veteran with severely disabled child needing help to recover from this situation. MSF is doing evil works with us and flex their power with profit. Do not care about the family or what damage they create in the process and advertise themselves as good. Take Caution. Smoke and mirrors.... They are scamming veterans. Veterans leaving reviews on google. They closed the location permanently so you cannot leave review. SCAM

Isa, Anne, and Emilia were great, diligent, knowledgeable, and very professional! I was very reluctant at the very beginning for my own reasons. Isa, my loan officer, took my hand and walked me through the entire process. She explained the process step by step until the end! The working relationship developed between Mortgage Solutions and my realtor was second to none. Isa called and provided me with "Clear to Close"! A few months of this and that led me to a "Home Owner"! Isa followed up with me on the day of closing and days later to be sure "All Was Well"! Thank You Isa, Anne, and Emilia - Mortgage Solutions

Absolutely HORRIBLE customer service. Reaching someone is impossible and IF you do, nobody has any answers. Supervisors are obviously incompetent but mostly non existent.These people are HORRIBLE