Mortgage Solutions FinancialReviews of mortgagesolutions.net

Wow, where do I begin. 2 years ago I had an insurance claim and I had to call the cooperate office to get the funds released so that I can have my home repaired. Now here we are 2 years later, same issue. My roof was replaced on April 25, 2024. The roofing company was kind enough to replace it while we waited on the insurance check. On May 5, 2024, I mailed the check to Mortgage Solutions. It’s now August 12 and they still have not released the funds. I have called several times. 1st they said that they needed to send out an inspector and I needed to be home to sign some papers. I explained to the rep that I work remotely and I’m only home on the weekends. I didn’t think I needed to be home, besides, it’s a brand new roof, anyone can inspect it and see that it’s new. I told the rep that I had pictures of before, during, and after the repairs. She stated that they could not use those. She then stated that an inspector would be reaching out to try and coordinate a time for the inspection. 2 days later, I received a text from an inspector and he said that he’d be calling soon. I responded with an okay. 2 weeks go by and I hadn’t heard from him so I decided to call the number that he texted me from. I was then told that the inspection was canceled by the mortgage company over a week ago. This was nearly a month ago and still no funds. Last week I called and I was told that someone had called me and left a voicemail. I checked my phone, but there was no message. Every time I call, I get transferred and no one answers. Now the roofing company is threatening to put a lien on my home because they haven’t been paid. Fast forward to today. I called today and I’m now being told that a different company is now handling my mortgage. I was told that I should have received a letter. (This was my first time hearing this) she also stated that the funds have been sent to the new mortgage company. The amount that she said the new company was holding was no where near the amount that my insurance company sent me. At this point I’m beyond frustrated and I feel helpless. I don’t have an extra 18k to pay the roofing company and I don’t want to loose my home. Whatever you do, please do not use this company.

I have had nothing but bad experiences with this company since I refinanced. First of all you can never get a US agent on the phone for the house I bought in the US. Also they kept changing my monthly total and when I called to ask why this overseas agent could not even explain it right. I was refused to speak to a US person or supervisor. NOW for over three days, i Can not log into my account, it keeps saying something is wrong and ANY phone number I call for mortgage solutions financial, is either not working on there is a VM picking right up during business hours and not connecting me to anyone. I need to pay my mortgage and I cant even do it, which I am sure will result in fees that they WONT waive that is THEIR issues. STAY FAR AWAY FROM THIS COMPANY!!!

Karen Mass was fantastic. I didn’t think I’d be able to get a mortgage due to my age and it wasn’t easy but she worked so hard to find a product that suited my needs. Very friendly and supportive throughout the whole process. I would definitely use Mass mortgage solutions again and would recommend her service to my friends and family.

We recently bought a house. Gerard was fantastic help whiles organising our mortgage. Everything was great and straightforward. We will recommend to others. Much appreciated. Thanks so much

Excellent service and with only a few weeks before the renewal date as I had delayed making the decision. They acted so promptly and renewal was dealt with promptly before the expiry date. Thank you ...saved me £500!

Buyers beware. Veterans do your homework before dealing with this mortgage company. Take note of the low rating reviews. Be wise!

Mortgage Solutions Financial is amazing, helpful and responsive. They make sure you understand every step of the process. They will do everything they can to help you get the loan you need.

How nice the team is that’s working to get my loan done. When I applied on line for a get out of debt loan, I had 62 phone calls within an hr, emails and text out the wazooo! After feeling overwhelmed and just ready to give up, I got a call from one last person. Yep, mortgage solution financial. He walked me through all the info I was wanting, gave me a list of all the things I would need to have to move forward. Till this time my loan is not ready yet, but I was pre-approved in a matter of hrs, not days. As of now, he has made a believer out of me and I can’t wait to get this going. Then come to find out they have a whole team working on our loan and everyone of them has emailed me and introduced themselves and told me what part they are putting into my loan. This just makes a man that has worked his tail off since he was 13 (now I’m 52) to earn everything I have ever gotten in my life, it just makes me feel a lot better on how they approach everything. I’m only giving 4 stars as of now because the loan isn’t all the way done. But after loan is done and closed on, I will be back to right another review and give the name of their team.