Morris 4x4 CenterReviews of morris4x4center.com

The worst customer service, deceptive practices. They take your order then not respond to enquires 3 weeks latter. THEY DO NOT RESPOND TO EMAILS OR PHONE CALLS OR ONLINE CHATS. they repeatedly say ohh no one is here who can help with your order ! Items still haven’t shipped and they’re refuse to cancel order and refund. Buyer beware. This outfit has seriously destroyed my trust in online purchasing. Avoid this company. There is a reason there website is covered with full page discount coupons.

I ordered 2 door seals that didn’t work and I needed to return them. When I tell you they have the worst customer service I have ever dealt with in my life I mean it. The people are nice but they don’t follow through with you at all. Everyone I talked to continued to drop the ball and say “we’ll get back to you with more information soon”. They just hope you forget so they can keep their money. Without exacerbating I called in over 10 times to get a return and get my money back. It took over 2 months. after I mailed the product back I emailed them tracking number. I then called 2 weeks later because I didn’t get refund and they said the tracking number showed that THE PACKAGE WAS LOST! Luckly, I knew their tricks and games at this point, and looked up the tracking number while on the phone only to see that it had actually had been delivered a week prior!!!! Then after waiting on hold for another 20 minutes, my money was sent back. Keep in mind this whole process took over 2 months of being in contact with them weekly! This company is extremely low class. DO NOT BUY FROM.

The company is a joke, offered $30.00 coupon for signing up for emails with no mention of restrictions but after being on the phone for a total of 50 minutes and being dropped once, the sales department told me about the restrictions and that was for only a order of $300.00 Company is a scam, the people were not helpful at all and would not recommend this company to anyone. How business operate like this in todays market and survive are amazing to me. Shows you how much of a mark up there are on some of these products.

Ordered a 1,600 dollar bumper and Fedex lost it. I filed a claim which is what Morris told me to do, and turns out after calling 3 times THEY needed to file the claim! So a month to the day and I’m still out 1,600 dollars and no bumper! Terrible customer service and I’ll never order anything from here again.

These guys tell you what you want to hear and get your money. They have delayed my two orders for over a month with multiple delays. I had called in the orders, they put in some keystrokes and claim the products are in stock. Well, perhaps the metal is in stock but the welders and powder coating is not? If you have months, give them a try.

I understand covid has caused issues but seems like this company has had issues before covid. I placed and order for a class IV trailer receiver during the last few weeks of July with a ship date of July 31- Aug 3. No shipment on July 31. After 1 to 2 hour of sitting on hold and waiting in a chat room on August 1st I was told by a rep that it was "GAURENTEED" to ship on Aug 3. August 3rd passes by what do ya no no shipment. August 4th I recieve an email at 7pm stating that due to covid my shipment date has changed and will be shipped on August 13. I sat on hold again both the chat and phone for 3-4 hours this time until I was able to make contact with someone that confirmed this was true. And now here we are August 14,2020 still no updated shipment status. Wish I would have read the reviews for this company before I ordered now I have money tied up in this company waiting in a shipment that'll probably never happen or waiting for a refund that can take half a month to recieve 😒. Called in today to see if my order had shipped out on the email date of 8/13/2020 only to be told it will ship on 8/24/20 when asked why it was said to be on backorder and not sure when it will actually ship. Just as the others have stated no mention of back ordered anywhere on the site. Also add another 4 hours wasted today waiting to speak to someone.

Saturday, July 11th I placed 2 orders (6 items total) totaling almost $700. I received tracking on 2 of the items, the smallest ones. They showed up as scheduled. The other items have trickled in with no tracking made available to me, except a final (still undelivered, apparently untrackable) item that I am now waiting over an hour in their chat que to get status on. The day I placed my order this same item was reported wrong in their confirmation email...I ordered a SmittyBilt Cab Cover (Part # 1061) and their email reported it as a Smittybilt Winch Accessory Kit (Part # SB1061). I chatted with them that same day and they confirmed the correct part would come to me. I don't think it's a coincidence that it still has not arrived yet when everything else on the two orders has been received. I tried to send them an email and received a message back saying they "don't have the staff to correspond via email"! Who can't send a frickin' email? What is this the 1980's? I started in their chat que an hour and 5 minutes ago. I was told at start that I was #12 in the que. After 65 minutes I'm now #6 in their Que. I've run out of patience and time. I usually only order from ExtremeTerrain but they were out of stock on some of the Steinjager gear I needed so I tried these folks. Oh, and I'm 21 years Navy, a Vet, honorably discharged (Retired)...nobody has ever said diddly to me about a military discount! Going back to XT. These headaches I don't need!

This is the worst company I have ever dealt with. I have made several orders, but this last order has resulted in me never ordering from them again. I order wheels a month ago and still have not had any order update. I have spent numerous hours on hold and waiting in the chat que. Even when you get the magic text number you get a canned answer and no other response. Its a shame to treat customers this way. I WILL NEVER ORDER FROM THIS COMPANY AGAIN!!