Mor Furniture for LessReviews of morfurniture.com

I am writing to express my deep disappointment with Mor Furniture regarding the delivery of my custom Oracle sectional on 2/26 from the Goodyear, AZ store. The sectional, which I ordered two months ago, took six weeks to ship, and unfortunately, it arrived with significant defects that were immediately apparent upon delivery. Within 24 hours, I documented the following manufacturing defects: Frayed stitching Seam separation Puckered and warped upholstery Misaligned panels and crooked seams Visible fabric damage/rub marks Uneven corner construction These defects were reported promptly, and I have attached photos of the damage. Despite my attempts to resolve this issue amicably, I am incredibly dissatisfied with the responses I’ve received from Mor Furniture. I sent two formal messages and placed four phone calls to the store, each time receiving inconsistent responses. I requested to speak with a manager, but my calls went unreturned. Instead, I was told that I could not return the sectional or have it repaired, which is unacceptable. To make matters worse, I initially ordered the sectional two months ago in anticipation of my family visiting for the holidays. The extended delivery time of six weeks, followed by receiving a defective product, has only added to the frustration, as we were hoping to have the sectional ready for the holiday season. I have followed all required procedures, including reporting the defects immediately, but Mor Furniture continues to deny me a refund or repair. This situation has been ongoing for over a month, and I am deeply disappointed by the lack of support and resolution from the company.

I visited the Mors in Murrieta just looking and was greeted by Harrison very professional i must add, he was very helpful and knowledgeable and super patient i was able to bring my daughter back later that day to pick her bed out. I will be back to review the quality of the furniture but Harrison gets 5 stars stop by and see him if you are on a hunt for furniture with great customer service!!!!

purchased a marble dining table, keeps coming in with large cracks on the marble surface. Customer service tried to exchange it with one without for 5 times, but they keep coming in with cracks. When I requested a full refund, i was refused and was only offered store credit And they refused to credit me the balance, if I were to choose another product of lesser value. I the consumer is becoming the victim of a quality issue between Mor and their manufacturer.

Followed instructions for return. HASSLED BEYOND BELIEF FOR RETURN. DO NOT BUY FROM THIS COMPANY. THEY ARE THE WORST. They don't care about return customers. Because from what I can tell they DON'T get return customers. They are the worst company.

Shortly after purchasing a bed and frame, the frame caused several cuts on my wife’s shins and the bed was highly uncomfortable. We tried to return it or exchange at the Cas Grande store. We were told we had to contact their customer service department. However, they said we had to work with the store. The store claimed they couldn’t take it back because they couldn’t sell used furniture. This was a lie because we were offered used at the time of purchase. Nothing but lies and junk furniture.

The purchasing process was fine, no problem. On my day of delivery I was informed by one of the delivery personnel that they did not have the necessary hardware to put my bed together on top of that one of my dressers was damaged. I refused the entire order as I watched one delivery personnel not lift one of the night stands, but push it across the bed of the delivery truck. I also know that the delivery personnel knew that there was no hardware for the bed and also knew that the dresser was already damaged. Worse experience ever. They need to invest in better delivery services.

I am deeply disappointed about Mor Furniture stores. They lied to us about picking our old furniture if we bought new one. It is a lie and a trap to sell. You order and then, you have to send pics of your sectional to be picked up when the new comes. Only to get an answer that your sofa is not accepted even though is in optimal condition. Beware of their tactics.

Furniture was as advertised. In Store customer service was great. However, I purchased the extended warranty to be safe. Once needed, I was told it would take 8-12 weeks to receive the part at my door step. It took 16 weeks for them to notify me the part was on its way to their warehouse and I would need to pick it up. It was the wrong part and after realizing the mistake going across town to pick up the piece I was insured it would be available the next day and delivered the same day. It has been 5 days since then. I have not received confirmation where the part it. Upon calling myself to find out they told me the soonest the part could be delivered was a week from that day. Mind you, that you cannot schedule an appointment to have them fix it until the piece is received. From my experience is that once the piece is received it will take the usual 10-14 days to schedule an appointment to have it fixed. All said and done, I have had the furniture for 2 years and will have waited almost 8 months to have a single piece fixed using their warranty. I'd suggest waiving the warranty.