MoretaReviews of moretapay.com

Response from MoretaJul 22, 2026

Hello, thank you for the detailed explanation, and we're sorry for the frustration this caused. We understand how concerning it is to have your balance inaccessible, especially after completing KYC and verifying two of your cards without any issues. We're glad to confirm that this has now been resolved and full access to your account and balance has been restored. Our team looked into the verification error on the third card and corrected it on our side. If you run into anything else, please email [email protected] referencing this review and our resolutions team will pick it up right away. Thank you for your patience while we sorted this out. The Moreta Pay team

Response from MoretaJul 22, 2026

Hello, we're sorry to hear you feel this way, and we appreciate you sharing your feedback. We aim to show the full cost of every transfer upfront, including the exchange rate and any fees, before you confirm. Rates do move with the market, so the final rate can differ slightly from an earlier quote, but there should never be hidden charges. If the amount you were charged didn't match what was shown to you before confirming, we'd genuinely like to look into it. Please email [email protected] with the email or phone number on your account, referencing this review, and our team will review the transaction with you. The Moreta Pay team

Response from MoretaJul 22, 2026

Hello, we're sorry, and you're right, this is not acceptable. Going without a reply twice, especially when you're trying to withdraw your funds after the Thai QR suspension, is not the standard we hold ourselves to, and we apologise. It means a lot that you've recommended Moreta to others, which makes this worse to read. We want to put this right. Please email [email protected] one more time with the email or phone number on your account, putting this Trustpilot review in the subject line, and our resolutions team will treat it as a priority and come back to you with a clear answer on withdrawing your funds. The Moreta Pay team

Response from MoretaJul 22, 2026

Hello, we're sorry about this experience, and your frustration is fair. Depositing funds for a specific payment and only then finding out the feature was no longer available to you is exactly the situation clear in-app communication should prevent, and we fell short there. We're also sorry the support experience made it harder rather than easier, and we're passing that feedback to the team responsible for our chat support. We don't want your funds stuck. Please email [email protected] with the email or phone number on your account, referencing this review, and our resolutions team will prioritise helping you withdraw or redirect your balance. The Moreta Pay team

Response from MoretaJul 22, 2026

Hello, we're sorry about the delay and the worry this caused. A Faster Payments deposit should be credited quickly, and waiting 12+ hours without an update after providing proof of payment is not the experience we want anyone to have. We're glad to confirm this has now been resolved and your £237 deposit has been credited to your account. Thank you for your patience, and if anything else comes up, email [email protected] referencing this review and our team will pick it up right away. The Moreta Pay team

Response from MoretaMay 20, 2026

We take feedback like this seriously and want to look into it properly. We can't identify your account from the review alone, so please email [email protected] with the email or phone number on your account, referencing this review. Our resolutions team will pick it up and come back to you with an update on your refund. The Moreta Pay team

Response from MoretaMay 14, 2026

Hi Gareth, thanks for taking the time to share your feedback, and we’re sorry to hear you had a frustrating experience. We’d just like to clarify a couple of points: - Moreta currently supports withdrawals to SEPA Euro bank accounts, UK Faster Payments (GBP), and US bank accounts. - We do not support withdrawals back to debit or credit cards, this is displayed in the app before funds are deposited. On merchant acceptance, Moreta works through local QR payment networks across Southeast Asia rather than merchants directly “accepting Moreta” as a standalone payment method. QR payments are now one of the most widely used payment methods in the region, with very high adoption across countries like Thailand, Vietnam, Indonesia, Singapore, and Malaysia. Millions of vendors accept QR payments daily through these local schemes. We also acknowledge your comments regarding support response times. We’re actively investing in improving customer support and reducing wait times as our user base grows. If you still have funds remaining in your account, please reach out to us directly at [email protected] and our team will be happy to assist you with manually processing your withdrawal.

Response from MoretaMay 14, 2026

We’re sorry to hear about your experience and understand your frustration. We’d just like to clarify that Moreta does not keep funds from completed payments. If a payment was processed successfully, the funds were sent directly to the merchant or recipient, not held by us. In some cases, we may recommend contacting the merchant or local authorities to help resolve disputes. If your issue is still unresolved, please contact us at [email protected] and we’ll make sure your case is reviewed again.