Kevin B.
Unhelpful and unprofessional.
I ordered a part on May 31st. The part is supposed to arrive on June 5th. June 4th arrives, and they send me an email saying it will now arrive on June 7th. No big deal, delays happen I get it. June 7th (Friday) arrives and I call to see where things are at, they say the part has shipped out from their warehouse to me and I will get tracking info by end of day. Sweet! June 11th (Tuesday) rolls around and still no tracking, no part, no nothing. I call again to see what’s up. They tell me the part has in fact NOT been shipped to me and they will be shipping it to me on Thursday the 13th. At this point I’m a little disappointed but I get it, things happen. However I am confused as to how a part was shipped to me on a Friday and then magically on Tuesday it “was never shipped”. Seems fishy to me… Anyways thursday the 13th, the big day, rolls around. And guess what.. abracadabra! an email saying that my order yet again has not shipped and it will be Monday the 17th before that happens. It’s now June 17th and it still hasn’t shipped - at this point, I figured as much. Been told more than once they will provide tracking but they never have. The gentleman I spoke to on the 17th was particularly unhelpful and unprofessional. Nearly three weeks after ordering a part and it still hasn’t shipped.. that’s kinda nuts. At least I can rest easy because they each time I call they’ve reassured me that basically “it will ship on THIS date, and this time we mean it”. Also via their policy the part is not returnable. Since it’s been nearly 3 weeks and the part hasn’t shipped I’ve found another much better solution. As soon as I receive the part I will be selling it as soon as I get it. They have set back my project several weeks due to not actually following through on their end of the deal. Customer service unhelpful and unprofessional I would NOT recommend using them for any reason. I will not be ordering from them again.