MoparPartsGiant.comReviews of moparpartsgiant.com

That you guys have the parts that I needed.

The parts are working good!

My experience with Mopar Parts Giant has been nothing short of infuriating. If you're considering ordering from them, don't. Their so-called "customer service" is a complete joke, and they seem to have no intention of honoring the return policy they proudly display on their website. After ordering a part based on the information provided on their site (which turned out to be incorrect), I followed their stated return process to the letter. I submitted the return request promptly, sent the item back in perfect condition, and waited. And waited. And waited some more. Communication from their end was non-existent unless I reached out—at which point I was met with canned responses, endless deflection, and outright refusal to process the return. It's clear that their customer service is designed to wear people down until they give up. I wouldn't be surprised if it's a deliberate strategy. They treat customers like a nuisance rather than a priority. It's especially frustrating when their mistakes cost you time and money and you're left fighting just to get what you're owed. Bottom line: Mopar Parts Giant is a textbook example of how NOT to run a business. Poor communication, terrible support, and a complete disregard for their own policies. Shop elsewhere unless you enjoy being ignored, ripped off, and left holding the bag.

Took my order, waited longer than the expected time for me to get the part, then emailed me telling me I owe double for shipping now... I had to call 4 times to get them to take the payment for this extra. Then still no order shows up and I'm having to fight with them for a refund. They are also rude about all of it. If it smells like a poor scammy culture, guess what.

You would have gotten 5 stars but apparently your part number search isn't great. While placing a previous order (15 minutes ago) and searching for a particular part number your search gave me "no results". I went online searching for that part number and found it at several Mopar parts sources... surprisingly, one of them was your site! So I came back and sure enough, there is was. I ordered it from you due to past experience and a competitive price.

Finding the right part and receiving it in a timely manner was awesome!

I spent 280 dollars on a front PASSENGER window. I ordered the correct part #, the box had the correct part number #. I call up my window guy when the box gets here. He's there in an hour. Takes the old window off. Opens the new window. It's the drivers side. Y'all messed up. Now I gotta wait to get my refund for the correct window sent out, and I'm out 100 dollars for wasting my window guys time. Spent 100 dollars to get my cracked window taken off, then put back on cuz u guys screwed up. I want my 280 dollars back or a new, CORRECT window, and another 100 dollars for installation. I shouldn't have to open the box to make sure it's the correct window when im ordering a mopar genuine part with a mopar part number, in a mopar box. This isn't eBay. What idiot screws up that bad. How do u put a drivers side window in a box with a passenger side window part number. My time is money and y'all just wasted slot if my time

Great price exactly what I needed received very quickly. Great service.