MoparPartsGiant.comReviews of moparpartsgiant.com

Got the right part, all other parts from other websites didn’t work

POOR CUSTOMER SERVICE GET 4 EMAILS TO CONFIRM CC AND ORDER 5 DAYS LATER THEY CANCEL AS THEY SAY PART THAT WAS ALREADY CONFIRMED IS NOT IN STOCK....GO TO LOCAL DEALER THEY JUST PLUCK FRPM SAME INVENTORY. NO EMAIL TO TELL OF CANCELLATRION CQRD CHARGED 5 DAYS AGO A COMPLETE FRAUD STAY AS FAR AWAY AS POSSIBLE

exellent service

I returned a part to this company on 7/16. It's been over a month and I have still not received a refund, although their website states that their policy is to refund the customer within 5 business days. Any communication with the customer service department just results in being told "we're working with the back end, we will update you in 1-2 business days". These updates are not received, resulting in me having to repeatedly call and email just to be told the same thing. It's horrible business practice to not refund your customers in a timely fashion when they have returned the product. I asked for clarification as to why the return was taking so long. The response was just that it's not their normal practice and things are behind. If I actually get an update from a customer service representative about the status of my refund by the end of this week, I will gladly amend my review. However, as it stands, I will not ever be doing business with them again and would strongly discourage anyone else from ordering from this site.

Ordered a $80+ aluminum heat shield. They sent me a $12 piece of plastic. They failed to understand the problem for over a week. They finally sent an rma saying “no longer needs” vs ”wrong part sent”. This, means I have to pay return shipping. Plus, the return requirements mean I will not get an exchange or refund since nothing matches from my order. All again not my fault. Mopar parts giant is a damn joke. Go to the dealer or ebay and get it done right. Edit 8/19. These fools are now saying they sent the right part and this is all my fault for a return. Apparently the part I paid for, an aluminum exhaust shield part # 4780892AC is the same as the plastic air bag trim piece I received, part # 05028319AF. The gas lighting is unreal with these jokers. Doubt anyone past the fake rma department reaches out, like the reply underneath says they will. If this company is real, they are more incompetent than the government.

My first order went well with no problems. So, I am placing a a second one.

This Company is a scam they will send you the wrong parts & charge you to ship them back to them so you can recieve your refund . To only not give you your refund & will continue to mislead you for days & weeks as they will & they won't take your money elsewhere. They hoping you will forget or not fight back so they win their parts & your cash how ridiculous hard as people work for their money to be scammed out of it is horrific.

Parts arrived on time and had no issues throughout the experience with the company.