moosetoys.comReviews of moosetoys.com

I lost some of the letters in my Bananagrams game so I contacted Moose Toys to see if they could help with replacements. The levels of customer service was amazing. In the modern world, it's so refreshing to deal with a company who still value their customers over simple profits. Well done Moose Toys. Great service.

After a few weeks of saving for it, I was able to purchase their king hydra toys from my local Walmart for my four year old son. I had opened the package for him and gave it to him in the back seat, except by the time I had gotten home the inside of the toy was a gooey mess and all over the back seat of my jeep! It has since stained my seats and interior plastic and I haven't been able to remove it. I reached out to moose toys about the defective toy, after trying to exchange it where I purchased it from. They said that they'd send out a replacement, along with some free toys for my son for the inconvenience. Except when I received the box in the mail about three weeks later, all that was in the box was the accessories for King Hydra, but not the actual toy. Nor did they send any promotional toys for him either. I had him so excited, awaiting that box for three weeks. Just to open it and find just the belt and a sword for the toy we had already thrown away, to avoid any further messes in the house or car. So, needless to say, I'm out about fifty bucks and just ended up with a belt and a three pronged sword that I don't have the toy for. Not to mention a very upset four year old, who waited three weeks for nothing. I've since decided not to purchase any more of their toys for my two little ones, which honestly has been disappointing because my four year old had one heck of a collection of the goo characters.

These guys n gals are total legends. My kids have almost every toy they’ve ever produced and they seem to last well given how much they get played with. On a recent purchase something went wrong with one of them (the only time it’s happened) and after a very quick exchange with them they sent a brand new one. They didn’t have to, we were out of the warranty but a lovely person at the HQ just sent a new one. So kind, so human. Really great to deal with a group who give a dam about their customers. My little girl was so happy she cried. Moose toys, take a bow, you’re legends. Bravo.

Customer Service at Moose Toys was polite, personal, had a friendly, up beat personality, and found us a solution fast. They followed through as promised. So nice to see that from a large company! Isn't that what we all want when a child has a favorite toy and runs into an issue that interrupts creative play? We are grateful! Thank you! Customers for life!

Was gifted a blue water toy for Christmas but hadn’t opened it until June and found a part missing, contacted Moose toys online if there was anything the could do and they was super helpful and managed to find the part that was missing and sent it out to me. Once it arrived I gave it to my little one and she was jumping for joy once she got the missing part. Thank you for all the help

Thanks so much to the team at Moose toys. Great to deal with a company so helpful and understanding . Your customer service has been fantastic. Looking forward to playing my game!

I was blown away by the customer service I received over what was a tiny purchase and potentially user error. Responsive, considerate and dedicated to finding a solution. Seriously, I still can’t believe it. They have some incredible people working there, and a true customer focused approach.

The customer service team for moose toys are fantastic and go above and beyond expectations. Thank you very much