RV from M.
Great except for some confusing emals
Everything was great except for some confusing email messages. I placed my order and received confirmation, but then I got messages asking me to complete the order. I just ignored them.
Moon Audio specializes in custom home audio solutions, from custom handmade cables to headphone modification services. We provide sales and services in 2-channel audio, home theater, and pro audio. We specialize in headphone audio systems and carry pro...
Moon-Audio (moon-audio.com) has 375 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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375 approved reviews, newest moderated first
RV from M.
Everything was great except for some confusing email messages. I placed my order and received confirmation, but then I got messages asking me to complete the order. I just ignored them.
Derek G.
Warning, moon audio will not repair any damages to the connections of these cables because the machine to reproduce the plastic parts are “too expensive for the company” I spent $400 for the cable and was told to buy a new one because they don’t repair the cheapest part of their product! WTH?!
Response from Moon-AudioJun 9, 2026
Hi Derek, this is not what we explained to you over the phone. To be clear, the issue here is the connections to the IEM side have been broken over time due to wear and tear of the cable while you are on tour. We cannot repair that side due the plastic injection molding on the IEM side. There simply isn't an affordable way to repair these. If this was on the amplifier side, we would happily repair the connector for you. I know you love the cable and we wish we could do this for you, there simply isn't an affordable way to do this. The repair costs would be close to buying a new cable. Thank you, Moon Audio Support
Mark S.
They are well stocked, send out orders quickly, and are well packaged. They are one of the few "highly recommended" suppliers I use.
customermike S.
Great experience, very happy with my purchase,
Laura
The Teac 701T cd-transport was delivered promptly and in excellent condition. It was double boxed to ensure this. The price was right and with a choice of both color offerings; silver or black. The 701T is the best cd transport I have ever owned! Teac “Knocked it out of the park!” And my dealings with Moon Audio will make me a repeat customer.
Ralph T.
I recently purchased three different products from Moon Audio in two separate orders. Both orders were processed and shipped quickly. They arrived well packaged. After a few days of using them, I am really pleased. Moon Audio’s selection of high end audio equipment is superb; but, I found their educational and product reviews to be one of the most helpful components of their service. I urge others to look at their videos as a part of your pre-purchase research.
Lyn S.
Everything was good until I had to return a bad product, I should not have to pay for the return postage.
Response from Moon-AudioJun 4, 2026
Hi Lyn, I hope you're doing well! I wanted to let you know that we’ve processed a full refund for your original order. Unfortunately, the HC4 software doesn’t currently support the iPhone 17 due to an Apple iOS conflict. I understand this can be confusing and frustrating, and I assure you it’s not a defect with the HC4 itself. Apple changed the handshake with the iphone 17 and they don't inform devices that connect to it once they launch a new phone. I've gone ahead and sent a gift card for the exact amount of your return postage. Thanks so much for letting us know of the issue. I hope this information helps! Best, Liz
DANIEL
Easy to find what you are looking for and check out is easy as well. And the delivery was fast and on time
Response from Moon-AudioJun 4, 2026
Thanks so much for the review, Daniel. We truly appreciate your kind words and thoughtful feedback.