Moon-AudioReviews of moon-audio.com

It was supposed to be delivered on Monday before my vacation on Tuesday. It didn't show up till Wednesday!!

I bought some tubes from Moon Audio but quickly realized I’d ordered the wrong version, so I called about 20 minutes later to explain my mistake. They told me it didn’t matter and that I was still paying for the tubes, which they shipped the next day. They refused to cancel the order, forcing me to take time off work to intercept the delivery and avoid paying $200 for two tiny tubes, lighter and smaller than a pack of cigarettes. They got the tubes back the next day but still deducted $20 for shipping, which felt excessive for something so small, especially since they were only 2.5 hours away. They referenced my earlier review and had every excuse in the book for charging me. None of this would have happened if they’d just canceled the order, but they already had my money and wouldn’t refund it because they don’t do returns on tubes. They hadn’t even shipped them when I called. This company seems to retaliate if you say anything negative, even if it’s true. About two years later, I was interested in a pricey DAC costing about 50k and tried calling, but they had blocked my number and email. They also lost about 45k in profit from the sale of that dac for being childish when the truth was being told.

Very disappointed that I had to pay for shipping when returning a product that I wasn’t happy with you guys need to better service when other companies don’t charge for shipping.

Warning, moon audio will not repair any damages to the connections of these cables because the machine to reproduce the plastic parts are “too expensive for the company” I spent $400 for the cable and was told to buy a new one because they don’t repair the cheapest part of their product! WTH?!

I bought the new Mojo2 because I was so happy with the original Mojo. Unfortunately, after many years, the battery died, and I began using a different DAC/amp. After seeing the release of the new Mojo2 and some positive reviews, I decided to purchase it and unfortunately chose Moon Audio as the purchase site. After receiving the Mojo2, I realized there was a soft, audible hiss when connected to earphones and Sennheiser 800 headphones. So, I returned the device and requested a refund. Moon did not provide a refund and instead sent me another Mojo2 (different serial #, but one that was clearly used) and informed me that they had "fixed" the problem. Unfortunately, the hiss was still present with sensitive earphones (Campfire Audio) though diminished with the Sennheiser. I looked online and found others complaining about this issue with the Mojo2. I sent the device back again repeating my original request of a refund. After their "restocking fee" and mailing costs x 2, I'm now out $100. Terrible customer service and a rip-off. RESPONSE to Moon - Do NOT trust them Further proof of Moon being dishonest. I requested reimbursement the first time. Their response was that they “fixed” the issue and sent me another unit that I did NOT request. The “new” unit was missing internal bags that were present in the initial box. Maybe Mojo has quality control issues. Unlike Sweetwater and Crutchfield, Moon does not attempt to deliver good quality customer service. Buy your HiFi equipment at a reputable dealer. Moon cannot be trusted.

Delivery messed up and took way too long.

The issue with this company is they are not a true AudioPhile dealer so their prices can be in some instances 2x to 3x higher than other retailers. I ordered two tubes from them and found several instances of the same tubes from different reputable dealers online.. A lot of there stuff is SUPER over priced

Havent received package after 9 days