Moon Audio specializes in custom home audio solutions, from custom handmade cables to headphone modification services. We provide sales and services in 2-channel audio, home theater, and pro audio. We specialize in headphone audio systems and carry pro...
Moon-Audio (moon-audio.com) has 375 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Claim this listingAppliances & Electronics · Charlotte, North Carolina
Excellent
Appliances & Electronics · Asheville, North Carolina
Great
Appliances & Electronics · Creedmoor, North Carolina
Average
Appliances & Electronics · Wrightsville Beach, North Carolina
Average
375 approved reviews, newest moderated first
Joel K.
Purchasing the component was smooth and easy. Moon-Audio pleasantly surprised me by shipping the item the same day as I ordered it. And my order was placed in the mid-afternoon. Thank you Moon-Audio.
Response from Moon-AudioJun 4, 2026
Thanks so much for the review, Joel. We truly appreciate your kind words and thoughtful feedback.
Michael F.
incorrectly charged CA sales tax 1.5% fee. Headphones I purchased do not have a battery of any kind which is what this fee is for. Sales was notified but did not correct. Possibly been overcharging all CA customers since this fee was imposed. incorrect fee was refunded by Moon. not sure why all the other vendors don't have this problem with their sales/tax software
Response from Moon-AudioMay 4, 2026
Hi Michael, this is a recent CA disposal fee added to wireless headphones. I've refunded the $4.49 on this order. It took a little while to get a clear answer from my sales tax software and I’m glad to finally have everything sorted out for you. If you have any other questions, feel free to reach out. Best, Liz
Bill O.
Quick shipping, Nice Pricing, A pleasure to do business with
Response from Moon-AudioJun 4, 2026
Thanks so much for the review, Bill. We truly appreciate your kind words and thoughtful feedback.
Unhappy with Moon A.
I bought the new Mojo2 because I was so happy with the original Mojo. Unfortunately, after many years, the battery died, and I began using a different DAC/amp. After seeing the release of the new Mojo2 and some positive reviews, I decided to purchase it and unfortunately chose Moon Audio as the purchase site. After receiving the Mojo2, I realized there was a soft, audible hiss when connected to earphones and Sennheiser 800 headphones. So, I returned the device and requested a refund. Moon did not provide a refund and instead sent me another Mojo2 (different serial #, but one that was clearly used) and informed me that they had "fixed" the problem. Unfortunately, the hiss was still present with sensitive earphones (Campfire Audio) though diminished with the Sennheiser. I looked online and found others complaining about this issue with the Mojo2. I sent the device back again repeating my original request of a refund. After their "restocking fee" and mailing costs x 2, I'm now out $100. Terrible customer service and a rip-off. RESPONSE to Moon - Do NOT trust them Further proof of Moon being dishonest. I requested reimbursement the first time. Their response was that they “fixed” the issue and sent me another unit that I did NOT request. The “new” unit was missing internal bags that were present in the initial box. Maybe Mojo has quality control issues. Unlike Sweetwater and Crutchfield, Moon does not attempt to deliver good quality customer service. Buy your HiFi equipment at a reputable dealer. Moon cannot be trusted.
Response from Moon-AudioMay 4, 2026
Hi Mark, we sent you a NEW in box unit direct from our stock here we received from the US distributor with the seal in tact. Chord Electronics doesn't always include the internal bag on the USB cable inside the package. We created an RMA for you with the US distributor, they could not find an issue with the unit you sent them so we shipped you a new replacement unit per your reply. This is a compatibility issue between your IEMs and the Mojo 2, so this is not an issue that we, as the dealer/reseller, can resolve on our end. Thus, a restocking fee applies to the order. If you opted for a store credit, there would be no restocking fee on the order. Please see all our return policies here: https://www.moon-audio.com/pages/returns I just checked our ticketing system and it confirmed you wished for us to send you a replacement unit instead of a refund. I'm sorry if there was any miscommunication on this, we strive our very best to provide the best customer service we can each day to support our customers. Thank you. Moon Audio Support
Gary A.
I’ve bought these banana to spade adapters earlier and found them perfect for my needs
Response from Moon-AudioJun 4, 2026
Thanks so much for the review, Gary. We truly appreciate your kind words and thoughtful feedback.
Tanya S.
Easy to order, good price, immediate shipping all very helpful! Product is good quality.
Response from Moon-AudioJun 4, 2026
Thanks so much for the review, Tanya. We truly appreciate your kind words and thoughtful feedback.
BRADLEY A.
Super fast shipping and delivery of the headphones I ordered!
Response from Moon-AudioJun 4, 2026
Thanks so much for the review, Bradley. We truly appreciate your kind words and thoughtful feedback.
Gerald E.
Excellent customer service! Fast shipping. Great prices. Highly recommended.
Response from Moon-AudioJun 4, 2026
Thanks so much for the review, Gerald. We truly appreciate your kind words and thoughtful feedback.