MooielightReviews of mooielight.com

Response from MooielightApr 1, 2021

The following is the latest transportation trajectory We transport packages to Europe by rail. After waiting for the parcel to complete customs clearance in Europe, UPS will pick up your parcel and transport it to the destination. Before the package is picked up by UPS, you cannot check the latest shipping track on UPS's website. If you need the latest transportation track, please contact us. Please continue to wait for some time Once customs clearance is completed, UPS will pick up your package and transport it to the destination. Because the customs is still checking your package, to be honest, you have never contacted us, We have provided customs clearance information to the customs, Your parcel will be finalized for customs clearance soon. Please give us some more time We need to clear customs for your package and pay import duties. [Customs inspection, temporarily not released] 2021-03-16 17:50:22 [Have arrived at the customs clearance office, in the process of arranging customs clearance] 2021-03-13 13:32:05 [To be confirmed arrival time at customs clearance] 2021-03-02 10:14:38 【Current station: Poland】 2021-02-11 11:23:54 【Current station: Brest】 2021-02-09 11:23:54 [Current station: Belarus, about 546km from Lodz] 2021-02-07 11:23:54 [Current station: Kazakhstan, about 4511km from Lodz] 2021-02-05 09:07:46 【Current station: Alashankou】 2021-02-02 10:39:29 【Delivered】 2021-01-29 10:38:18 【Book 1-29 train】 2021-01-26 15:12:10 【Shipped】 2021-01-23 08:34:37 【Shipping】 2021-01-19 13:36:42 【On board】 2021-01-19 13:36:09 【Received invoice】 2021-01-18 16:52:22 【Receipt】 2021-01-18 16:25:50 Tracking number: 1Z7Y4R256897909353 Tracking number query website: https://www.euline1.com/ Please give us some more time. Because of Covid-19, transportation has encountered many problems. We have been replying to you and trying to solve this problem. We promise that your package will reach the destination 100% safely.

Response from MooielightMar 29, 2021

Because of Brexit, this has caused a lot of problems in parcel transportation We have been contacting you and negotiating to resolve this issue We also compensated you with some money. We also hope that the package can reach the destination quickly We have been dealing with this problem. We don’t want any problems with the parcels, but because of the problems in the UK, this did have a great impact on us. Your package stays in our German warehouse all the time. We have been dealing with and solving this problem Some parcels in the United Kingdom have been picked up and transported to their destination by DPD in the United Kingdom this week We expect you to wait another week Some British parcels have been shipped, and all British parcels are in transit. Below is the transportation trajectory Order number: 3498246846 Package status: successfully signed (17 days) Country: United Kingdom -> unknown destination: From: 2021-04-09 14:08 DPD, Your parcel has been delivered to your neighbour at 34 a, and received by LINDI 2021-04-09 08:08 DPD, Your parcel will be with you today 2021-04-09 04:00 DPD, Your parcel is at our depot 2021-04-09 03:45 DPD, Your parcel is at our depot 2021-04-09 03:42 DPD, Your parcel is at our depot 2021-04-08 22:26 DPD, We have your parcel and it's on its way to our depot 2021-03-22 19:17 Xgo Holding Ltd, We've received your order details, but have not yet received your parcel ==================================== Powered by www.17track.net

Response from MooielightMar 15, 2021

Tracking number: 1Z65761E6794209979 Tracking number query website: http://www.yuyiexpress.com:8082/en/trackIndex.htm We have told you via email Your package arrives in Canada via ocean shipping After waiting for the parcel to complete customs clearance in Canada, we will pay import duties and customs clearance fees for your parcel The package will be picked up by UPS from Canada and transported to the destination We have also sent multiple emails to contact you to tell you that this package will arrive at the destination on March 27th. Why don't you read our mail? I don’t understand why you didn’t read the email and even gave us a one-star negative review? Why can't you communicate with us?

Response from MooielightMar 15, 2021

I don't understand why you think this lamp is different from what you think. You didn't even provide us with a picture to prove it. We promise: if any of our products do not meet the description or quality problems, we are willing to give you a full refund. You don’t seem to have contacted us to try to solve this problem Negative feedback will not solve this problem.

Response from MooielightMar 15, 2021

We have not argued with any customers about this issue We even provide more than 5 solutions It seems that you only want a refund and do not want to return the package.

Response from MooielightMar 2, 2021

Sorry, due to Covid-19, there have been some delays in shipping. At present, we have replaced DPD express to transport your package. You have received this order, please confirm?

Response from MooielightMar 2, 2021

Sorry, due to Covid-19, there have been some delays in shipping. At present, we have replaced DPD express to transport your package. You have received this order, please confirm?