MooielightReviews of mooielight.com

Response from MooielightJun 21, 2021

The following is the latest transportation trajectory Your package has arrived in Ukraine, We expect your package will arrive in Europe in about a week Waiting for the parcel to complete customs clearance in Europe, We will pay import duties and shipping costs for your package Waiting for the package to complete all the customs clearance process, UPS will pick up your package and transport it to the destination We expect that your parcel will be successfully transported to the destination in about 10 days Please give us some more time. Because Belgian customs will impose expensive import duties on parcels from the EU before Therefore, we have chosen a shipping method for Belgian customers that is free of shipping costs and we pay import duties for you The only downside is that you have to wait longer We promise that your package will reach the destination 100% We will also continue to communicate with you via email. The following is the latest transportation trajectory 【Current station: Ukraine】 2021-06-19 08:51:23 【Current station: Russia】 2021-06-15 17:41:41 [Current station: Kazakhstan] 2021-06-08 17:25:23 [Current Station: Xinjiang, Turpan] 2021-06-02 09:51:52 【Delivered】 2021-05-27 08:32:37 [Tentatively book 5-31 trains, the specifics are subject to actual shipments] 2021-05-25 08:45:56 【Shipping】 2021-04-26 15:29:16 【On board】 2021-04-26 15:26:31 【Received invoice】 2021-04-24 15:36:42 【Receipt】 2021-04-24 15:26:02 【Received invoice】 2021-04-22 08:54:39

Response from MooielightMay 28, 2021

Our offices are in the U.S. and U.K., and our factories are in China So the package is from China Before shipment, we have lowered the declared value The value of the product is 25USD You also only need to pay a very small import tariff

Response from MooielightMay 21, 2021

There are real shot videos and detailed introductions about all the lights on our website According to our chat records, you just think the color of this light does not meet your expectations. We support returns and exchanges. You want a full refund but are not willing to return. We have tried our best

Response from MooielightMay 15, 2021

Sorry, this is bothering you You have never contacted us. We don't understand what problem you encountered. I suggest you leave your email address, our customer service team will contact you and solve your problems.

Response from MooielightApr 25, 2021

This caused delays in packages due to Brexit. To be honest, we don't want any delays in the package. Because the floor of your customer's room is very low, this causes the light to not be installed in the room normally. We have also resent new accessories to you. The size of our lamps is in line with the expected design, there is no problem, and there is no quality problem with the lamps. This is not just our problem. We have communicated with you many times to solve this problem. You still insisted on applying for a dispute, we refunded 80% of the money to you and gave you free lamps This problem has been solved perfectly, and I don't understand why you still complain.

Response from MooielightApr 9, 2021

Order number: EV958443449CN Package status: Arrival and waiting Country: China -> Netherlands destination: From: 2021-03-30 14:55 Netherlands, [Netherlands] Arrange delivery 2021-03-29 18:46 Netherlands, has arrived [Netherlands] Delivery Bureau 2021-03-29 18:45 Netherlands, leaving overseas transit bureau 2021-03-29 18:44 Netherlands, arrived at overseas transit bureau 2021-03-29 18:43 Holland, leaving 【Netherlands】processing center 2021-03-29 08:17 Netherlands, overseas imports cancelled 2021-03-19 10:01 Netherlands, [Netherlands] Arrange delivery 2021-03-19 09:51 Netherlands, [Netherlands] Arrange delivery 2021-03-18 11:06 Holland, leaving 【Netherlands】processing center 2021-03-18 11:05 Netherlands, customs clearance for overseas imports 2021-03-01 13:15 The overseas import customs will keep it for inspection 2021-03-01 12:10 Delivered to overseas import customs 2021-03-01 12:09 Arrive at the processing center of the destination 2021-02-26 07:44 Plane arrives in port 2021-02-26 02:28 Airline departure 2021-02-25 20:42 Guangzhou City, has been delivered to the carrier for transportation 2021-02-25 16:43 Airline acceptance 2021-02-23 03:42 Guangzhou City, leaving [Guangzhou International Center], next stop [Guangzhou International Exchange Station] (transit) 2021-02-22 23:18 Guangzhou, [Guangzhou International Center] has been exported and sealed 2021-02-22 22:50 Guangzhou, arrive at [Guangzhou International Center] (transit) 2021-02-22 20:24 Zhongshan City, leave [Zhongshan Central Bureau Mail Processing Center], next stop [Guangzhou International Center] 2021-02-22 16:11 Zhongshan City, [Zhongshan Caobu Sales Department] Received and sent, solicitor: Huang Zhanming, Tel: 13425500423 ===================================== Powered by www.17track.net Your parcel has arrived at the local post office in the Netherlands on March 30 I don't understand why you don't go to the post office to get the light? We have been responding and solving your questions

Response from MooielightApr 7, 2021

Tracking number: 6663089 Tracking number query website: https://www.euline1.com/ Your package is still under customs inspection We have provided customs clearance information to the customs, Your parcel will soon complete the final customs clearance. Waybill Tracking>>6663089 Date and time Service location Details 2021-02-24 17:08:11 Customs inspection, not released yet 2020-12-22 18:19:44 Current station: Hungary Lehel utca, Budapest, Hungary 2020-12-18 11:10:29 Current station: Ukraine Sumy Oblast, Ukraine 2020-12-17 17:27:30 Current station: Sukhinichsky District, Kaluga Oblast, Russia 2020-12-16 09:42:10 Current station: Oktyabrsk, Samara Oblast, Russia 2020-12-14 07:27:24 Current station: Shet District, Karaganda region, Kazakhstan 2020-12-10 03:58:09 Current station: Alakol District, Almaty Region, Kazakhstan 2020-12-08 04:44:31 Current station: Alashankou 2020-12-03 18:52:26 Current station: Xinjiang, no update due to congestion 2020-12-01 09:54:02 Current station: Xinjiang, Hami 2020-11-30 08:52:03 Current station: Lanzhou, Gansu 2020-11-28 14:21:03 Shipped 2020-11-24 19:29:02 Book 11-27 train 2020-11-21 21:11:23 Ship 2020-11-17 14:42:04 on board 2020-11-12 10:26:02 Invoice received 2020-11-11 20:02:45 Receive ■By entering your waybill number, you can query the status of all links from receiving the goods to the arrival of the goods to the receiver.

Response from MooielightApr 7, 2021

Order number: EV954165682CN Package status: Signed successfully (10 days) Country: China -> Germany destination: From: 2021-01-26 09:37 Germany, 【Germany】has been completed 2021-01-26 09:36 Germany, [Germany] Arrange delivery 2021-01-26 07:57 Germany, 【Germany】arrange delivery 2021-01-26 07:53 Germany, arrived [Germany] Delivery Bureau 2021-01-26 00:10 Germany, leaving the overseas transit bureau 2021-01-25 18:26 Germany, arrived at the overseas transit bureau 2021-01-25 13:44 Germany, leaving 【Germany】processing center 2021-01-25 13:39 Germany, customs clearance for overseas imports 2021-01-23 13:47 Frankfurt, sent to overseas import customs 2021-01-23 13:46 Frankfurt, arrival processing center 2021-01-22 22:41 in transit at the transfer station 2021-01-21 06:30 Plane arrives in port 2021-01-20 20:06 airline departure 2021-01-19 08:33 Airline acceptance 2021-01-16 04:02 Guangzhou, has been delivered by the carrier 2021-01-16 03:29 Guangzhou, leaving [Guangzhou International Center], next stop [Guangzhou International Exchange Station] (via transit) 2021-01-16 02:08 Guangzhou, [Guangzhou International Center] has been exported and sealed 2021-01-15 22:50 Guangzhou, arrive at [Guangzhou International Center] (transit) 2021-01-15 20:26 Zhongshan City, leave [Zhongshan Central Bureau Mail Processing Center], next stop [Guangzhou International Center] 2021-01-15 17:36 Zhongshan City, [Zhongshan Caobu Sales Department] Received and sent, solicitor: Huang Zhanming, Tel: 13425500423 ===================================== Powered by www.17track.net One package arrived at the destination in only about 10 days Another package in transit We have been contacting you to resolve this issue.