MooielightReviews of mooielight.com

Response from MooielightOct 7, 2020

You did not even provide us with a picture. We are willing to resolve this issue through negotiation. Our products meet the Canadian UL certification, and we also provide you with relevant certificates. Our products do not have any quality problems, and you are unwilling to pay for the return shipping costs. We will also contact you to continue to negotiate to resolve this issue I'm very sorry for causing some trouble to you. https://prnt.sc/uullql This is a screenshot of the chat history. You did not reply to my email.

Response from MooielightOct 7, 2020

You have provided a picture of the product. Our product does not have any quality problems. Please note: Your payment does not include customs duties, local taxes, or any other import costs. This paragraph is written on our product page. Before shipment, we declared the value of 25USD. You told the customs the original price of the package, which resulted in the customs levying an import duty of 50 euros. We are also willing to pay import duties, and you did not reply to our email. We are also willing to continue to negotiate with you to resolve this issue. We will refund you an import duty of 50 Euros.

Response from MooielightSep 28, 2020

You bought the 80cm version, the 140cm diameter effect shown in our picture, Sorry, the 80cm version cannot reach the 140cm display effect. We also provide solutions for you. If you don't like it, you can return or exchange the product within 30 days, and we also provide you with a return label. We reiterate: if it is a quality problem, we are willing to pay all the return and exchange costs, if it is just that the customer does not like it, the customer needs to pay the return shipping cost.

Response from MooielightAug 27, 2020

We send brass + crystal version You broke the light when you installed it Now we have falsely accused us of sending low-quality lights, and you have purchased them for more than half a year.

Response from MooielightAug 18, 2020

There are no problems with our products We have divided into two versions, a metal version and a brass version. The metal version you bought wants the color effect of the brass version. We also support returns and exchanges. You are unwilling to pay the shipping costs for returns and exchanges. This is not our problem. We promise: If it is a quality problem, we are willing to pay the freight for the return and exchange. If the customer does not like it, the customer needs to pay the transportation cost of the return.