moodylensesReviews of moodylenses.com

Response from moodylensesMar 30, 2026

Hi Dori, we sincerely apologize about this, especially after you already tried reaching out. Please message us on WhatsApp via our Contact Us page and send your email address + order number so the team can check the order status and assist with the address note if still possible.

Response from moodylensesMar 30, 2026

Hi Trang, we’re truly sorry this took so much back and forth to resolve. It shouldn’t have been this difficult, and we understand the frustration it caused. We’re glad the refund for the missing items has now been arranged, and we genuinely appreciate the honest feedback. It’s been taken seriously and will help us improve 🙏

Response from moodylensesMar 26, 2026

Law Kim, we’re truly sorry for this and completely understand how upsetting it must have been to receive the parcel without the lenses inside. We have been trying to reach you and did reply to your email, but unfortunately our messages keep bouncing back. We also tried contacting you through our alternative email, moodyinsider, but haven’t heard back since. Could you kindly check your junk or spam folder just in case? If nothing has come through, please contact us on WhatsApp via our Contact Us page and we’ll make sure this is properly sorted for you.

Response from moodylensesJul 4, 2026

Vivs, thank you for your continued support and for sharing your honest feedback. We're sorry the tracking updates have felt slow. International tracking can sometimes pause while the parcel is in transit, but we understand how the excitement to received the parcel while you're waiting. Please contact our customer support if you need more assistance :)

Response from moodylensesJul 4, 2026

Joohyun, thank you for taking the time to leave us a review! We're so glad to hear you're enjoying your lenses😊 We really appreciate your support and hope to see you again soon💚

Response from moodylensesMar 26, 2026

Hi Yên, we sincerely apologize if this experience felt so frustrating, especially with missing items and not getting a reply. Just to clarify, we don’t have any ongoing promotion offering free pairs. We’ve also had a recent surge in inquiries which delayed some replies, but all messages are being worked through. Please reach out to us again on WhatsApp (via our Contact Us page) and share your email and order details, we’ll take a closer look and assist you properly🙏

Response from moodylensesMar 21, 2026

Hi Gigi, appreciate you sharing this, glad to hear the overall experience has been a good one^^ Thanks as well for pointing out the labeling and fee feedback. That’s really useful, especially for shipments to the US, and we’ll make sure it’s passed along to the team for review.

Response from moodylensesJul 4, 2026

Thank you for the lovely review, Tala! We're so happy to hear you loved the lenses, and it means a lot to know our team made you feel well taken care of. We always want to make sure your order reaches you without any issues, so we're glad our address confirmation was helpful. Thank you for your trust and support💕