MoodReviews of mood.com

Response from MoodJan 6, 2026

Hi there, We’re very sorry to hear about this issue, that’s definitely not the experience we want for our customers. A P3 code usually indicates a device problem, and our team would be happy to troubleshoot or arrange a replacement for you. Please reach out to us at [email protected] with your order details so we can get this resolved quickly. We appreciate you letting us know and giving us the chance to make it right. ~Mood Cannabis Concierge Team

Response from MoodDec 30, 2025

Hi there, Thank you for sharing your experience with us. Everyone’s body responds differently, and we appreciate you being open about what you noticed. We’re glad to hear you were ultimately able to find some relief, and we truly appreciate you giving Mood a try and taking the time to leave feedback. ~Mood Cannabis Concierge Team

Response from MoodNov 18, 2025

Hi there, We’re very sorry to hear about your experience and the frustration it’s caused. We understand how concerning this situation must feel, and we take feedback like this very seriously. Our ID verification process is required by compliance regulations to help protect both our customers and our business, but it should always be handled clearly, respectfully, and without unnecessary inconvenience. We’d like the opportunity to review your case in detail and ensure your refund is processed as expected. Please reach out to us directly at [email protected] with your order information so we can look into this immediately. We truly appreciate you taking the time to share your experience and the chance to make things right. ~Mood Cannabis Concierge Team

Response from MoodNov 7, 2025

Hi Benjamin, We’re truly sorry to hear about your experience. That’s not the level of service or accuracy we strive to deliver. Receiving the wrong product and feeling unsupported is understandably frustrating, and we take feedback like this very seriously. Please reach out to us directly at [email protected] with your order details so our team can review and correct this as quickly as possible. We appreciate you giving us the opportunity to make this right. ~Mood Cannabis Concierge Team

Response from MoodSep 22, 2025

Hello Tim, We’re so sorry for the frustration and inconvenience this has caused. 😔 We completely understand how stressful this situation must be and appreciate your patience. Our team will be reaching out to you directly to make sure this gets resolved promptly. Thank you for bringing this to our attention, we’re committed to making it right. ~Mood Cannabis Concierge Team

Response from MoodSep 22, 2025

Hello Linda, We completely understand how frustrating that must be, and we’re so sorry this happened. 😞 That’s definitely not the experience we want for our valued customers. We will be reaching out shortly to rectify the situation. We really appreciate your patience and understanding! ~Mood Cannabis Concierge Team

Response from MoodSep 19, 2025

Hi Sean, We are sorry to hear that the products in your order did not perform as you had hoped. We want every Mood experience to be positive, and your feedback helps us keep improving. Our team has reached out to connect directly and make this right, and please know you are always covered by our 100-day satisfaction guarantee. Thank you for sharing your experience, we appreciate the chance to turn things around! ~Mood Cannabis Concierge Team

Response from MoodSep 19, 2025

Hello Yana, We’re truly sorry to hear about your experience. At Mood, protecting customer accounts and information is a top priority, and we always aim to provide clear communication throughout that process. We appreciate your feedback and will use it to continue improving. ~Mood Cannabis Concierge Team