MoodReviews of mood.com

Response from MoodApr 28, 2026

Hi Daniel, We’re sorry to hear about this. We understand how frustrating it is when a cancellation doesn’t go through as expected. That’s not the experience we want for our customers. We’d like to take a closer look and make sure this is resolved promptly, including reviewing the billing in question. Please reach out to us at [email protected] with your account details so we can address this right away. We appreciate you bringing this to our attention and the opportunity to make it right. ~Mood Cannabis Concierge Team

Response from MoodApr 23, 2026

Hi Sandy, Thank you for taking the time to share your experience. We’re glad to hear you’ve had no issues with our products, but we’re very sorry for the frustration you encountered while trying to get a clear answer. That’s not the level of service we aim to provide, especially when it comes to straightforward questions. We understand how disappointing it must have been to spend that much time without resolution. Your feedback is important, and we’ll be sharing it with our team to improve both clarity and efficiency moving forward. If you’re open to it, we’d appreciate the chance to look into your order and provide a clear explanation. Please reach out to us at [email protected]. ~Mood Cannabis Concierge Team

Response from MoodApr 13, 2026

Hi John, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. This is not the level of quality or service we aim to provide, and we take concerns like yours seriously. We’d welcome the opportunity to better understand what happened and address any issues directly. Please reach out to our support team at [email protected] so we can review your experience in more detail. ~Mood Cannabis Concierge Team

Response from MoodMar 16, 2026

Hi Joseph, We’re sorry to hear your experience didn’t meet expectations. Delays with expedited shipping can certainly be frustrating, and we understand your disappointment if the delivery timeline didn’t match what you anticipated. We also recognize that products can affect people differently, but your feedback is important to us. If you’re open to it, we’d appreciate the opportunity to review your order and discuss the shipping and product concerns further. Please reach out to our support team at [email protected] so we can take a closer look and see how we can help. ~Mood Cannabis Concierge Team

Response from MoodFeb 3, 2026

Hi Ron, Thank you so much for sharing your experience with us. We’re really sorry for the hassle and totally understand how frustrating that can be. This definitely isn’t the smooth experience we aim for. We’ll be reaching out to you directly to make things right and help get you back to enjoying your sessions. We truly appreciate your honest feedback.  ~Mood Cannabis Concierge Team

Response from MoodJan 24, 2026

Hi Monica, We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it is when expectations around returns or guarantees don’t feel met, especially after being a loyal customer. That’s certainly not the experience we aim to provide. Our guarantee and return process is designed to be fair and consistent, but it’s clear we fell short in how this was communicated and handled in your case. We’d welcome the opportunity to review what happened and address any outstanding concerns directly. Please reach out to our support team at [email protected] so we can take a closer look. Thank you for your feedback; it helps us identify where we need to do better. ~Mood Cannabis Concierge Team

Response from MoodJan 14, 2026

Hi Ray, We’re sorry to hear the gummies didn’t meet expectations. That’s certainly disappointing. While we’re glad our team was able to offer a return or replacement, we understand how frustrating it is when a product arrives in less-than-ideal condition. Your feedback is important to us, and we appreciate you taking the time to share it. ~Mood Cannabis Concierge Team

Response from MoodJan 7, 2026

Hi there, We’re very sorry to hear about the shipping issues. We understand how frustrating that must be. Our team would like the chance to review your order and ensure it gets to you promptly. Please reach out to us at [email protected] with your order details so we can resolve this as quickly as possible. We appreciate your patience and the opportunity to make it right. ~Mood Cannabis Concierge Team