MoodReviews of mood.com

Well people, I tried working with Mood but would not play their games!!! Over a month ago I Ordered over $200 of products for help after my treatments, package never arrived & NEVER left North Carolina but they wanted to hang onto my $$$ until resolution, they refused to send another order KNOWING MY PACKAGE NEVER LEFT THEM!! They refused a refund—so I called my bank to get my money back, then 3-4 weeks later I get a new order -never sent emails or texts-BILL SAID $0 due !!! Now I put an order in, knowing the chemo will start again next & hoping to get in time!!! THEN THEY CANCELLED MY ORDER!!!! They took $$ knowing my account was flagged!! I am searching for receipt which states ZERO-NIL-NADA—DUE UPON RECEIPT!!!! PLEASE STAY AWAY FROM MOOD -I have had orders changed -long time wait on shipping-my points disappear, etc.

This shit sucks! Does NOT WORK! TRIED NUMEROUS PRODUCTS! JUNK, DO NOT WASTE YOUR MONEY I should have read more reviews because I don't know how this company is still in business when the product does not even work

My order cancelled because I was put on the backcharge list kept be Mood. The very first order I placed when mood became available in NC was charged to my AmEx card. After 6 weeks and several email attempts I was unable to find the status of my order so I asked Amex to dispute the charge. They did and I never received the order. A few months later I decided to try them again and received my order promptly. I just tried to place an order and I was told it is corporate policy not to process orders for individuals on the chargeback list. When I asked if there was an appeal process since there is obviously a mistake made to put me on the list I was advised there was not and it is corporate policy. DO NOT USE THIS MESSED UP COMPANY

I rarely leave reviews, but this was genuinely the worst customer service experience I’ve ever had. I ordered a product last Wednesday, and USPS marked it as “delivered” at 11:28 AM. When I got home, the package was nowhere to be found. I immediately contacted customer service asking for either a replacement or a refund since both USPS and the company’s own site claimed it had been delivered. Instead of helping, I was told I had to wait 24 hours after the delivery scan before they could do anything. Fine. I waited the full 24 hours and contacted them again. The package was STILL missing. At that point, the second agent AGAIN told me I needed to wait 24 hours before they could replace or refund the item — even though I had already done exactly that. They refused to help, refused to escalate the issue, and instead argued with me throughout the conversation. When I explained how unhelpful this experience had been and said I would be leaving the lowest possible review for customer service, the agent smugly told me there were “no surveys.” That was especially ironic considering I had literally filled out a survey the day before after another terrible interaction. And, unsurprisingly, the second the chat ended, there was once again a survey link waiting for me. To make things worse, the agent also argued with me about their support hours. I explained that I had previously tried contacting support around 9 PM on a Wednesday and was routed only to an unhelpful chatbot because support was apparently closed. He insisted support stayed open until 11 PM, essentially implying I was lying about my own experience. And the first agent? She solved absolutely nothing and abruptly ended the chat without warning because she “couldn’t help.” No escalation. No transfer to a supervisor. No attempt whatsoever to resolve the issue. She just disconnected the conversation. At every step of this process, I was met with excuses, contradictions, dismissiveness, and agents who seemed more interested in arguing than helping a customer who never received their order. A missing package is frustrating. Terrible customer service that refuses to take accountability makes it far worse. I will absolutely never order from this company again. One more thing: I already left a review about this experience before, and mysteriously it never appeared anywhere. At this point, I genuinely have to wonder whether negative reviews are being filtered out or removed entirely. That’s okay though — I’ll keep rewriting them until one sticks, because people deserve to know what kind of customer service they’re dealing with before giving this company their money.

My husband and I loved this store. We always had great experiences that is until we complained about a vape pen refusing to charge. After lots of back and forth; ever changing ‘expert’ names etc. I finally received an email stating a refund would not be issued as too much time had passed. Fair enough but Mood will never get another cent from me and I will stop singing it’s praises/recommending this company. Clearly a $60 return/exchange/credit request is more important than loyal customers. Buy at your own risk!

I bought something from Them once, it wasn’t a good product, and ever since then THEY WON’T STOP CALLING ME!!! This is HARASSMENT!!!! STOP CALLING PEOPLE IF THEY DIDNT ASK FOR IT!!!!!

I would give this zero if I could and they’re 100% refund is absolute bull crap I got some stuff I tried it. I don’t know if it was just the worst they’ve had, but the girl told me that it had been opened and wasn’t in the original package, which it was an original package, but it had been open. How the heck you supposed to try it if you don’t open it anyway they refused to take it back because it has been open and I have actually read a lot of reviews on social media site to bottom and they say their customer service is horrible. Well that proved to be honest just a few minutes ago they called me wanting to know why I haven’t ordered anything from him anymore and when I told him the truth, they hung up on me so that’s what I mean. Customer service is absolutely horrible if you want something that’s better than customer service is is better try ZaZa. You will be happy. I promise you.

I made 2 orders given discount offers. Neither was honored: They made offers, I followed thru, and they did not. Liars in my experience.