Montgomery's Reviews | Read Customer Reviews of montgomerys.com

Montgomery's Reviews | Read Customer Reviews of montgomerys.com

Montgomery's reviews

290 approved reviews, newest moderated first

KDierks
Nov 8, 2018
great experience
Montgomery’s offered us a wide variety choices for furniture in look, style, and price range. I appreciated the thoroughness and ability to see the furniture in my own space before I ordered it.
Report
KURT & CARRIE H.
Nov 6, 2018
Excellent Service
Excellent - Bought our product from another family owned retailer who went out of business - but Montgomery's returned it to the manufacturer for repair and treated us like we bought it from them. Awesome!
Response from Montgomery'sNov 6, 2018
Thank you for your kind words. We do our best to treat everyone like they are a member of our Montgomery's family. - MJR
Report
PAM & DAN K.
Nov 6, 2018
Jamie was very pleasant and helped us…
Jamie was very pleasant and helped us find a recliner. Can’t wait to get it!
Response from Montgomery'sNov 7, 2018
Thank you! We look forward to seeing you again when we deliver the recliner to your home.
Report
TOM & PAT P.
Nov 6, 2018
Disappointed Customer
We had purchased a Flexsteel, leather recliner in 2006. The mechanical part of the recliner went bad and my husband was unable to use the chair. We were not able to talk to the person in charge of repairs for 2 weeks because he was on vacation(???) We wondered why another employee couldn’t handle our situation. Anyway, when the employee returned to work and returned our call we discovered the part wasn’t available for another 4 weeks. Eventually the part came in and after scheduling the visit, we are now waiting another week and a half. Wow! All that time for a mechanism for our recliner, and “no” it is not even electrical!
Response from Montgomery'sNov 7, 2018
Pat, Thank you for sharing your experience with us. We do our best to communicate and make notes of every communication on every service order for our customers. I apologize that it took longer for us to get the part for your chair. We worked with the manufacture to get a retrofitted mechanism for your chair as the style was discontinued after you made your purchase in 2006. The manufacturer was able to get us a retrofitted mechanism which took longer because it was not an "off the shelf" order. The manufacturer had to order the mechanism from their supplier and retrofit. Our service manager will follow up with you again after the mechanism is installed to make sure everything is working properly. -Matt
Report
KEITH AND JEANNE J.
Nov 5, 2018
Our saleslady was very helpful, YES
Our saleslady was very helpful, made a home visit and had several items picked out for us to look at the following day.
Response from Montgomery'sNov 7, 2018
That is great to hear! Our designers are passionate about what they do. Thank you for taking the time to let us know you were pleased. - MJR
Report
LESLIE & ERIC C.
Oct 30, 2018
First Timers
First time using an interior decorator to help with our furniture purchases and we were very happy with Michele!
Report
MARINA K.
Oct 18, 2018
Wanda Faye was very helpful and enjoyed…
Wanda Faye was very helpful and enjoyed working with her.
Report
GARY D.
Oct 18, 2018
It Didn't End Well
Sales personnel both at the model home and the store were friendly and knowledgeable. The only thing that went wrong was the handling of the sale. Our credit card was charged twice (for a while they thought they had done it 3 times!) and it took longer (a week) to clear up than I would have expected - and my wife caught the error, not them.
Report