Montgomery's Reviews | Read Customer Reviews of montgomerys.com

Montgomery's Reviews | Read Customer Reviews of montgomerys.com

Montgomery's reviews

290 approved reviews, newest moderated first

RAMONA AND LARRY H.
Jan 23, 2018
Chair purchases
This was a positive experience. My daughter paved the way for me with contacting Tom at the madison store. I had selected chairs in Des Moines and needed quote from s.d. I am happy with my selections, with the price and with my sales person Tom. K.
Response from Montgomery'sJan 23, 2018
Hello Ramona & Larry! Wow – thank you for leaving us a 5-star review! We are so excited to hear that everything went well when you were working with Tom. We know you’ll love your furniture. Thanks for being a part of the Montgomery’s family! - CB
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MARISA M.
Jan 23, 2018
Helpful staff found just what I was …
Helpful staff found just what I was looking for! This isn’t my first purchase and it won’t be my last!!
Response from Montgomery'sJan 23, 2018
Marisa - Thank you for the great review. We're happy to hear you will be a lifetime Montgomery's customer; we strive to make everyone feel like their family so, welcome to the family! -JD
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for your O.
Jan 23, 2018
We have worked with Tom since 2000 when …
We have worked with Tom since 2000 when we purchased a lake home. He is wonderful and I love working with him. We are waiting for dining set, recliner and glider to come in. He was great in helping me with this purchase and I trust and value his opinion. I tell him what I am looking for and he takes it from there. Our last purchase was flooring for a couple of apartments. Tom was not in so Maureen helped us. Honestly, we were very happy with her and enjoyed working with her also. So also was wonderful. You have several really nice individuals working for you. Most call me by name, which we all like. I am a fan of Montgomery's!!
Response from Montgomery'sJan 26, 2018
Thank you for leaving us a 5-star review! We highly value your feedback about Tom & Maureen and we are thrilled to hear you’ve had great experiences with our staff in our showrooms. Thank you for being a part of the Montgomery’s family since 2000! We greatly appreciate your business! -RL
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KRIS H.
Jan 23, 2018
At this store
At this store, customer service seems to be a priority. It was truly a pleasure doing business with Montgomery's.
Response from Montgomery'sJan 23, 2018
Kris - Thank you for taking the time to leave us a review. We're thrilled to hear you received excellent service; we look forward to seeing you back in our showroom. -CB
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HELEN C.
Jan 23, 2018
Finding things for our home.
Working with Nita and John has been wonderful. I have enjoying finding things and them finding things for our new home.Had worked with another sale person,but disappointed to say the least.
Response from Montgomery'sJan 23, 2018
Helen - Thank you for taking the time to leave us a review, we greatly appreciate it. We're sorry to hear about your experience with your first Designer but glad Nita and John have been able to turn it around for you. We look forward to our continued relationship and seeing you back on one of our three beautiful showrooms. -JD
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Scott H.
Jan 17, 2018
Well when we walked in we strolled …
Well when we walked in we strolled around and then our sales man came up and asked us if we needed help and I said we are looking for a bedroom set and a bench. Did not seem to interested in helping us. But when I found what I was looking for then he was awesome.
Response from Montgomery'sJan 18, 2018
Scott - Thank you for taking the time to leave us a review but I apologize that your experience wasn't the best from the beginning. We strive to ensure our customers feel like family; we missed the mark here. I have forwarded this to our Director of Sales as a training opportunity for our sales team. We hope to see you back in any three of our showrooms soon. -JD
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Dale & MaryAnn W.
Jan 17, 2018
Friendly
Friendly, honest service. Very helpful. Quality products at a reasonable price..
Response from Montgomery'sJan 19, 2018
Dale & MaryAnn - Thank you fort taking the time to leave us a review, we greatly appreciate it. We strive to set ourselves apart from other furniture companies and we're happy to hear we did that. We hope to see you back in our showroom soon. -JD
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AELMINT
Jan 17, 2018
Designers Could Improve Service
I really like the furniture at Montgomery's and feel good about the asthetic advice from the design team. However, I feel like two things could improve: 1) When there are several selections to make, the designer should discuss the pros and cons of each option. For example, what are the pros and cons of the fabrics, attached cushions vs. detached cushions, etc.? 2) There could be a quicker turn around time on orders. It seems like there's a gap from when you place the order with the designer and pay and when you get notified that the order has been placed with the company. Why does it take so many days when the designer has all the information? Nothing I've bought there is cheap and I'd like to say the more expensive cost is worth the design help, but I feel like the designers could use some more training or oversight to ensure the customer is getting great service. It's a little lacking.
Response from Montgomery'sJan 19, 2018
Thank you for taking the time to leave us a review and providing this amazing feedback. We are always looking for ways to improve the customers experience and provide our Designers with training and coaching. I will pass this information along to our Sales Director and the store managers. We hope this experience doesn't stop you from continuing to shop at Montgomery's and we hope to see you in our showroom soon. -JD
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