Chris H.
Terrible long term customer service
We purchased a 4000 bed in 2015. We loved the bed initially and the sales process was great. BUT we moved in 2016 and somewhere somehow the power adapters for the adjustable frame was lost. We've contacted them 3 times and each time we were told we'd get an email with the price lists and options. Never received anything. We called about the bed 6 months ago and there has been no response. The bed is garbage. The middle of the bed has ZERO support and they said the warranty won't cover it. What's the point in having a warranty if they don't honor it? Great initial experience. Follow up is absolutely nonexistent.
Response from Montgomery'sAug 15, 2018
Thank you for your review. I'm very sorry to hear about your experience. This is definitely not the standard of service our customers have come to expect from Montgomery's. We would like to visit with you further and see how we can help you with your bed. Can you please email [email protected] or [email protected] and let us know how best to contact you. Thank you for taking the time to bring this to our attention. -KO


