Montana West USAReviews of montanawestusa.com

Love the products. Wish some that are advertised on FB were available wholesale. Shipping is a little slow but still a great company to deal with.

Packing of product, quality and pricing is so affordable!

Placed an order 12/11/25 with the website clearly indicating I would receive within 10 days. Here I sit 3 weeks later, no order, no refund, and tracking still shows in as the USPS waiting for the item. Multiple contacts with customer service to only get the same answer of “we’re checking with our shipping team”. No real information.

Buyer Beware! I think that this place is likely a scam operation that skims from a set percentage of customers. We are seeing this more and more. There is a minimum number of customers you can steal from before your get too many negative reviews. I placed an order of December 8th and it is the 24th and I do not have my items. Emails have gone unanswered and holds times have been in the hours. Not a beep from this business! AVOID!!

Awful. The purse I bought started falling apart on all the leather, it came off in small pieces and now it's so bad I fear that the whole purse will fall apart once the leather is gone. Just started using the purse 7 days ago and it's a complete loss. I wish I could send a picture

When I first called up, I was on hold for two hours with a very rude individual. I believe she was oriental from her language and by no means am I prejudice however she was very rude and nasty talked over me would not give me the time of day and only to tell me you’re gonna get what I sent and hang up on me However, I called back got a very nice lady on the phone named Melody. She was awesome. She was very understanding. She listened to my complaint what I had to say because actually it was very simple. She never interrupted. She took the time to look at everything and my orders And she’s trying to rectify it. She’s very intelligent. I wish they had more people like that working there that can handle a situation like that. I come from a family that has company owned businesses and to us customer service is number one. It is the most important no matter if our customer is upset or there’s a problem guess what we fix it. We rectify it because business that is revenue is very important to us and we love our customers that’s how Customer should be treated And Melody is a good example of how she handled it with dignity very very understanding very smart. I would love dealing with people like that every day.

They never shipped my item, refused to refund or communicate. It's been three weeks with literally zero updates and no one is willing to communicate with me. Their customer service is an absolute joke.

My package arrived when it said it would