Montana West USAReviews of montanawestusa.com

I purchased a purse for my fiance on 5/7. I received an email 5/26 stating it was out for delivery. I still haven’t received it. I emailed Montana West twice asking about it without response. I called them on 6/4 and was told they will reach out to their Chinese shipping company and get back to me within 48 hours with better tracking information. Still nothing. This place is a scam.

I purchased two items from this company. On their website before placing this order it stated that it be shipping out before the end of May. 16 days later it still has not shipped out and after multiple attempts of trying to reach out to Customer Service via email and phone, I finally get a hold of somebody on the phone. The gal could care less why I was calling out what was going on and told me that literally I had the choice to either continue to sit on the Line because she gets paid by the hour or I can hang up. She had no answers as to when it was going to finish being “processed” or when it was going to ship only when the item has a successfully shipped out, will I get any type of tracking information or an updated ETA as to when it actually will arrive. She had no care in the world that I was ordering this based off of being able to rely on the information provided on their website for a present. The present now will be late and will not come on time. PLEASE BUY from someone else!!!

I needed the products ASAP. I sent an email and they were able to work with me to get the products packed and shipped so I would have on time.

I placed an order for the Sunflower tote and crossbody bag set, and 2 mystery wallets. First shipment was the tote bag nothing else. They finally agreed to send the missing items. Received the second shipment today May 27th, still missing the matching crossbody bag. I'm beyond frustrated. Wrote them again, explaining that the order was still not complete, and sent the picture of exactly what was in the package. I won't be ordering from this company again.

The purses are beautiful and I will be using the small crossbody traveling tomorrow. I was disappointed in the strap for the camouflage purse. You should offer different options.

People always rave about my wife’s purses. She always says my husband got them from Montana west.

I love Montana West Concealed Carry Purses. The value is one of the best.

I order two mystery box and spent over 40.00 and got two really small items. One wallets was so ugly and Bulky and the Crossbody was camouflage and it’s super tiny. I would never buy from this company again when I tried calling there was no exception they were willing to do. I would say customer service is pretty poor and the so-called mystery is not worth it to me don’t waste your money.