Nikki H.
So disappointed with my purchase/ matter resolved with customer care as oaramount
So disappointed with my purchase .. I bought a gold hinged sleeper earing I chose the diameter and gold thickness being the one down from the thickest... For it's cost it was my most disappointing purchase all Christmas it was a gift for my man but as it was a Xmas pressies it is too late to return it. Flimsy to say the least and quite embarrassing to give a man as a gift. This matter has since been resolved their customer service staff were absolutely fabulous , my hiccup shall we say has been dealt with with utmost professionalism and all parties are happy. I did in fact order the wrong measurement of gold as I miss understood the system ( fault on my part) the above review is rather unfair in hindsight and was written in a moment of haste without properly checking the order placed. For this I can only apologise, the delivery was on point as was the resolution.
Response from monsterpiercing.comOct 23, 2026
Hi Nikki, Glad to hear that we were able to resolve your issue. Hope other items in our shop are to your liking.