MonsterMegs is a U.S. based company that provides reliable, affordable and secure shared, semi-dedicated, and reseller web hosting services to customers of all sizes, all over the world. Our staff and management has been active in the hostin...
MonsterMegs Web Hosting (monstermegs.com) has 30 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
monstermegs.com
Website
monstermegs.com
Category
Internet & Software
Location
Mukwonago, Wisconsin
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 27% of reviews.
Latest
Most recent review: November 2025.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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And the scam continues...!
Since my first report, and despite the empty promises from their side officially here below, I've tried to contact MonsterMegs multiple times through all channels, all in vain, no reply, no response. The record of all attempts are with me if anyone likes to see how they handle customers
My money is with them for month! zero service, zero communication. The obvious question from day one is why you took money if you can't provide the service ? and why not to refund the customer under these circumstances.
Shame
OF
Omer F.
We bought a semi-independent server
We bought a semi-independent server, but for some reason our site speed was slow like shared hosting, even when there were 20-30 visitors, technically there is no comprehensive help and I think the whole team is 1 person. When you want to close a duplicate service, you can never get a refund, I closed the process with 2 years of bad experience and commercial loss. When you want to get a refund, they stop responding, because they didn't delete my credit cards, they plan to get a payment again after 1 year (no, I won't forget and I will complain to the court)
Update: Do not be funny! Because you directly deleted my account and you don't even respond via e-mail.
Update: A few years later, I saw another ridiculous reply from you, as I already mentioned in my first message! The server is good enough for a few visitors, then? It's a mess!
Response from MonsterMegs Web HostingAug 1, 2023
We did respond to the ticket they opened regarding the refund and we answered the ticket. Since no cancellation was submitted before the due date of the renewal, the refund was denied, as per our Terms of Service.
After we responded to the ticket, the client closed the ticket after their latest response and thus we never knew to respond as their were no open tickets from this client.
Yes, the client was with us for over 2 years, so if the service was as bad as they state, then I guess I don't understand why they stayed with us for so long and also signed up for a second service within that period. Guess it just does not all add up....
NL
nike L.
Their service is very very very bad
You should give a reason, instead of just deactivating, I have changed my contact information as requested, but you still blocked my domain directly, is this reasonable?If I used false information, you shouldn't have paid me, why did you take my money and then ban me???
Response from MonsterMegs Web HostingNov 24, 2022
This client signed up with 3 accounts, all using false information on domain orders. This is a violation of ICANN policies as stated at https://www.icann.org/resources/pages/whois-data-accuracy-2017-06-20-en as well as a violation of our Terms of Service. The domains were cancelled due to the violation of the ICANN policy and our Terms of Service.
SC
stefano C.
stay away
stay away from this unreliable people
Response from MonsterMegs Web HostingSep 17, 2021
This is second review posted by the same person, using a different account. The original was posted by the username Stefano 2 reviews earlier. This has been flagged for removal.
This just shows the type of person this is and their deceitful actions that they are capable of.
ED
Ed
After being a customer of MonsterMegs…
After being a customer of MonsterMegs for over 4 years, I made the decision to take my business elsewhere. For what it's worth, I never had any issues with their hosting services, my sites had zero downtime. If you ever reach out to support though and you're considered to be even the slightest inconvenience to their bottom line, know that their willingness to reasonably work with the customer (in this case, a loyal customer of multiple years) goes out the window. This is a competitive space with plenty of great players. I would encourage any customers in need of or in the process of reevaluating their web hosting provider to do their due diligence and weigh out their options; I've weighed mine and I decided to purchase hosting from the provider I purchased my domains from. I am now paying a fraction of the price, receive great customer service, all while retaining excellent uptime metrics.
Response from MonsterMegs Web HostingJun 16, 2020
Ed,
We are sorry to see you go! We are quite surprised by this review and our score of our service. As stated in your review, in the last 4 years we have provided your a solid service with nothing but polite ticket responses, stellar uptime, and a stable hosting environment.
There are a couple things we must address in this review as we feel it does not tell the whole story. Last week Ed submitted a ticket asking why his service was labeled as terminated and his hosting account was no longer active. After looking at his account we found that the account was over 30 days past due and as per our TOS, the service was terminated. This snippet below is from our Terms of Service:
"Accounts that are 30 days past due will be automatically deleted from our servers, if you wish to activate an account over 30 days past due, there will be a $25.00 fee to restore your account from backups (if available). Any special pricing you had on your old account will not transfer to the new account, all new accounts will pay current prices on our website."
Now this is pretty much a standard entry for every web host, that after 30 days of non-payment, the account is terminated. Most web hosts do not even provide 30 days, but we understand that things happen and invoices can be missed. We believe 30 days is plenty of time for a customer to remit payment ans keep their account current.
So now back to the ticket from Ed. Asking why his account was terminated, we pointed out the same snippet from our Terms of Service and explained what had happened. We stated that since he was a long term customer we would waived the second part of that term that states, "Any special pricing you had on your old account will not transfer to the new account, all new accounts will pay current prices on our website."
The customer was on a previous pricing scheme and also had a 20% recurring coupon. So we offered for the customer to keep the same discounted pricing that they had for the last 4 years, but we would have to keep the $25 restore fee for restoring the customer account from backups. Ed asked that we also waive the $25 restore fee and we stated we could not waive that fee, as it takes time to manually restore the backup of his account. Keeping the discounted pricing and paying the $25 restore fee would actually be the cheapest option in the long run.
So Ed responded and stated he understood and agreed to pay the restore fee. He also added that he would like a backup of all his data email to him, basically stating he was moving to another provider. As the site was over a 1GB, that would not be possible, but we stated we would restore his backup and open his site for 24 hours, so he could grab his data. We also gave instructions on how he could generate a full backup in cPanel.
We received one more response from Ed the next day, asking if we could keep the site open for another 3 days. We had to deny this request and stated that if they needed any time over the 24 hours, that they would have have to pay the invoice for the current months service. Keep in mind that no payment was submitted for this current month of service. This is a business and we do have to draw the line some where.
After the 24 hours, the service was again terminated and we had verified before doing this, that Ed had generated a full cpanel backup and saw their site was already pointing at their new hosting provider with data intact.
Looking back over this, we feel we did try to compromise with Ed on the pricing to get their site back online, although he feels we are just worried about our bottom dollar. If that was the case, we would not have offered to let him keep the discounted pricing and we would have forced him to pay the current months invoice to get access to his data.
In the end, we wish Ed nothing but the best in the future. :)
JE
JES
Wish ZERO stars was an option!
Wish ZERO stars was an option!
The most and crazy experience - took my money, personal info and back up then set it all up so I did on my end THEN cancelled ALL - No explanation or response to my various correspondence!
RUN FROM THIS MONSTER!!!
Worst experience ever!
1 start is generous!
Response from MonsterMegs Web HostingMar 11, 2020
We are sorry you had a bad experience, but unfortunately we were unable to continue your service after further review of your order and our gut feeling to part ways. Your order was cancelled and fully refunded within 1 hour from the time you placed the order.
We informed this customer in 2 separate tickets that we did not feel it was in our best interest to proceed with your order/account. Even though we informed them by these 2 tickets, they continued to flood our emails, Twitter, and Linkedin accounts with messages. In the end, we had no choice but to block this individual on all media platforms as their messages would not stop.
I think the way they worded their review gives all the clues you need as to why we decided not to proceed with the order.
BU
Bar U.
No respect for old clients, new clients beware
Should have at least offered a single-cPanel multi-domain option (like Siteground) to legacy clients. I'm currently moving all my domains to Siteground which is a painful process and MonsterMegs is responsible for this pain (even though they like to blame it all on cPanel's pricing changes).
New clients, beware: In the future, if MM encounters any trouble that would potentially harm their profits, they will immediately try to balance their profits by tremendously increasing their price (in my case, 300%).
Response from MonsterMegs Web HostingJan 15, 2020
I understand your frustration and we have talked about this over support ticket. At anytime you were welcome to migrate to a single cpanel multi-domain option (our standard web hosting plans). If you could have requested to us that you would rather migrate to shared hosting account, we could have worked this out with you. It is not an easy process unfortunately, as cPanel does not offer a simple way to migrate multiple cPanel accounts in a single account and it all has to be done manually. If this is something you are still interested in, please feel to reach out to us and we will work out a way to migrate your sites into a single cPanel account.
The change to cPanel's account based pricing hit the hosting industry hard, including us. We offered recurring coupons to customers to help with the transition from our reseller legacy plans and even extended the coupon to make sure customers could take advantage to lower the cost of the upgrade.
Overall it was a pleasure working with you over the years and we do wish you luck in the future.
