Monport LaserReviews of monportlaser.com

Best product support I’ve experienced. Staff is quick, helpful and kind. My laser is easy to set up and has made me a lot of money! Great company, would highly recommend.

Reno45 PRO - it's a nice, easy to use laser system. The support is very responsive and helpful. I highly recommend this company.

I had a loss of function. After going through my checklist, I reached out to Monport support via email and they walked me through the software and hardware issues, finding the solution. I did have to send pictures and try various steps to find the answer. You do have to be able to explore your machine to fix some things without a technician.

I purchased the Monport 70W Mega The machine is advertised with intelligent auto-focus, built-in camera preview, high precision, and easy compatibility with LightBurn and their own software. Unfortunately, after receiving it, the machine has proven completely unusable. From the very beginning, it fails to work properly. It won't start reliably, has constant connection issues, and the advertised auto-focus and camera features do not function as described. Attempts to use it with official software or LightBurn result in failures, leaving me with what feels like an expensive piece of electronic waste that cannot perform any engraving or cutting tasks. The biggest frustration is the customer support. Because the support team is based in China, I have to wake up in the middle of the night (early morning hours) almost every day to communicate with them. While they do reply, the process is slow and repetitive — they ask for the same information multiple times, suggest basic resets, or remote in, but the core issues remain unresolved after weeks. This has wasted a huge amount of my time and energy. I bought this machine expecting to use it for real projects, but it has been nothing but trouble since day one. I hope Monport can provide a proper solution soon, such as a working replacement or full refund, instead of requiring customers to struggle with ongoing troubleshooting across time zones.

I have been having issues with getting my laser back up and running after a mishap over the winter. Throughout the issue from the time I ordered the replacement part and installed it, the service has been phenomenal and they have been so patient with me getting adjusted to the learning curve for this laser cutter. I really appreciate all they have done.

Very quick responses and very helpful support from the team. I’m glad I purchased a monport.

Good afternoon i will say thank you for your support and help to connect this laser happy to star this new experience is my second laser and I very Happy

Monport has been super helpful with the setup and installation process. They made it an easy step-by-step process that was smooth and efficient. They explained everything including the software installation!!!