MonkstarsReviews of monkstars.com

won't refun....this is what they email me: Elly (Monkstars) Jan 21, 02:06 PST Dear Sir/Madam, Could you kindly tell me the reason why you want to return? Jan 21, 03:44 PST I thought it was a kangaroo-style cotton vest .... but it's completely different. Jan 21, 23:59 PST Dear Sir/Madam, I'm so sorry to hear that. May I have some actual photos/videos that show clearly the problem? W T F???? Jan 22, 02:24 PST I do not need to send photo your fabric is not what I thought of a warm vest. i just want a rma...or were do y return the shirt. Jan 22, 19:57 PST Dear Sir/Madam, So sad to hear that. Please kindly let me explain something here: For the material, it is stated clearly in our description. I deeply understand that everyone prefers cotton. We do, too. But cotton definitely cannot be accepted by full-printing machine, can not be made into this kind of clothes. You can make a search on this. And this is the best material to be used. Honestly, this one is more expensive than normal cotton. Please kindly understand that we always want our product to be the best. However, as you do not satisfy with our product, may we 10% refund to you please? You want a picture ... I did not like the vest the moment I unpacked it... but you insist so much on the reasons for my desire to be reimbursed ... 100% ... not 10 %. the vest is not even big enough I'm 6'5 240lbs. Now give me the refund process for the vest. Jan 23, 18:50 PST Dear Sir/Madam, Thanks for sharing your photo. Actually, the item is not different from our mock up. - For the size: Our clothing is made after our own size charts that are shown on our pages. I'm not sure whether you read them carefully. We offer to refund 20% for your order. We will be glad if you can respond us. Have a nice day. If you need other help, don't mind contacting us. Best regards, Elly Jan 23, 19:07 PST Dear Sir/Madam, We just offer to refund 20% for the material - For the size: Please send us some actual photos of what you actually got. If the one you got is far different from our size chart, we will free send an item to you (you can choose another size this time) or refund for you. To do that, we need your help. The requirements for the photos/videos:i- All the clothes need to be put flatly. ii- The size mark is showed clearly iii- The numbers in the ruler are showed clearly. iv- The ruler position is exactly as where we put. Especially the bust, the ruler needs to be put horizontally from this top's armpit to the other. v- Please check our example attached below. We will consider the photo(s) then have a proper answer to you. ^^ don't order from them SCAM

It took 25 days from the day I ordered the shirt to the day it got to my door. The shirt was massive, The shoulder on the shirt almost comes down to my elbow and it looks ridiculous and is made of slippery polyester. And since it took 25 days to get here, I can’t return it because their return policy says I can only exchange it within 7 days of ordering. I hope someone won’t make the same mistake I did and READ THE REVIEWS FOR EVERYTHING.

This company doesn't even deserve the 1 star I've had to give them in this review. They are terrible, the quality of goods is truly sh$t and the sizing is ridiculous. Please check the small print before ordering anything, they cover all their shoddy tat in the wording of their small print and spew it back at you when you question the goods that you've received. I have spent nearly £130 with them and am so disappointed in the cr@p that has arrived. In the last email I received from them they suggested that I was conning them, hardly! I should consider myself lucky that I received goods from them as I understand from other reviews that other customers haven't had their deliveries yet. They are rip off merchants and will do anything they can to pass the blame on to the buyer. It's not worth the gamble buying from this company. I have refused delivery of the last item from my order and sent it back and now Monkstars are saying that it's going to get lost in the post and there's nothing they can do now. Regardless of whether they receive the retuned item they will deny it. I will not be spending any more money with these grifters.

Can't believe way they do things at that place we ordered a hoodie on the 8th of December and received it on the 14th of January I bury contact with them but they don't want to help They kept sending me different tracking numbers but none of them show that ever left China I just received it and it is thin and flimsy like a T-shirt I don't recommend spending your money with them

I wish I would have read these reviews before I ordered! They sent me a faulty cheap product( even they said the printing was bad) and would not give me a full refund unless i sent it to China!

Terrible, go somewhere else for your apparel. Ordered a shirt for my kid back in Dec 13th supposed to get it by 27th. Nothing contacted them on the 27th, they me some lame it's a busy season story. I told them ok cancel order....."we dont cancel orders shipped" figured it'd be here the next couple of days nope!! I just got the confirmation on 1/11/19 it's being shipped LOL but I couldn't cancel fing joke

What a nightmare! Challenging website that kept crashing as we tried to order; discount codes that didn't work so we ended up spending much more money than we had planned; paid in US dollars thinking it was coming from America but it all comes out of China; 4 different items ordered that arrived in 3 different parcels weeks apart; not happy with the product at all - what we thought were fleecy hoodies and cotton t-shirts were shiny, slippery 100% polyester products; and then the sizing is WAYYYYYYY out from what they say. The difference between a large and a Xlarge is ridiculous. Certainly won't order from them again.

Same here ! This company is a RIP off . It's been 9 weeks and nothing and now they won't even answer me. So mad