MonkstarsReviews of monkstars.com

So far, giving them a 2 star is generous. Being human, and shopping while multitasking, I mistakenly ordered 2 of the same hoodie jacket for a friend's granddaughter, for a whopping total of over $75! I contacted customer service immediately but so far have had no personal service, just sent the links for their return/refund policy and cancellation policy, neither of which was any help to me! I am on a fixed income and can't afford to lose this money for the duplicated item, though their policy says request for cancellation can be made for up to 12 hrs after an order, but they then disqualify any transaction "made in error"!! I am very unhappy with this company, and now have requested to cancel my ENTIRE order and to be refunded ALL of the $75+.

This is not quality service or product. We made a grave error in trusting a site based on a FB ad and we’re embarrassed. $50 out the door, took over 3 weeks for product to come from China. Quality is not $50 worth by any means and we received the wrong item. There are no phone numbers, packing slips or return instructions. We will never purchase again and are ashamed of ourselves for not reading reviews in advance. Do not order from this “company”.

They are criminals! This company uses designs that are copyrighted without consent. Including my own personal designs. Do not order from this company. They are criminal.

DO NOT ORDER FROM THIS COMPANY. I ordered 2 sweatshirts from them on September 21st. They told me my shipment had a terrible accident and it would take an additional 2-3 weeks to get to me. On November 8th I FINALLY received 1 of the 2 hoodies I ordered. I told them I did not receive the 2nd hoodie and they told me to just keep checking the tracking number. Their website says if you do not receive the items within 45 days of purchase they will give you a refund. However, it is now November 13th and I still have not received my second hoodie. I have been asking for a refund for a week and they refuse to give it to me. This company ships from CHINA and no where on their website does it tell you that. DO NOT BUY FROM THEM. They are scam artists.