Monitech Ignition Interlock SystemsReviews of monitechnc.com

Me replicaron

To Whom It May Concern, My name is Bryce Slayton, and I was recently transitioned from Alcolock to Monitech. Unfortunately, the transition has not gone smoothly. Between limited appointment availability, appointments being rescheduled at the last minute, and extended phone wait times, the experience has been frustrating. That said, I understand Monitech has likely taken on a significant number of new customers, and I can appreciate that some of these challenges may be temporary. My primary concern, however, is with the functionality of the Monitech device itself. Unlike the Alcolock system, the Monitech device does not provide an audible alert when an arrival test is required. The Alcolock unit would continuously beep upon arrival until the required test was completed, making it very difficult to miss. Additionally, Alcolock did not charge a fee to reset the system if an arrival test was missed. I own a local landscaping company and oversee multiple crews, which requires me to get in and out of my vehicle dozens of times throughout the day. While I make every effort to comply with all device requirements, I had become accustomed to relying on the audible reminder from my previous device. Since switching to Monitech, I have inadvertently missed several arrival tests simply because there was no notification that one was required. As a result, I have already incurred an additional $105 in reset fees this month alone. I fully understand that it is ultimately my responsibility to use the device as intended. However, I respectfully request that Monitech consider implementing an audible notification for required arrival tests, similar to the feature offered by Alcolock. This would help prevent unnecessary violations and associated fees for customers who are genuinely attempting to remain compliant. In the meantime, I would also appreciate any assistance you can offer regarding the reset fees I have already incurred or any recommendations that would help prevent this issue from continuing. Thank you for your time and consideration. I look forward to your response. Sincerely, Bryce Slayton

The gentleman that I spoke with was able to get an appointment closer to me without consequence

Very nice and helped me with my issue.

The person I spoke to was very polite and very helpful. He answered all my questions and made me feel at ease knowing it was my first time experiencing this hardship. I would give him more than a 5 star, as he went out of his way to put me at ease. Thank you.....

Very helpful and polite made me feel comfortable.

Phone was answered pretty quickly and the service from the operator was fast and efficient. Wish i could remember his name.

I was camping this weekend with my wife and son. I had a few drinks with supper Saturday night. Last one around 9pm. Went to bed. Drove the truck Sunday morning at 10pm no problem. Samething sunday night but atually 2 less drinks. 12 hours later. It said I failed. Im new to this. Its pissing me off. I do not drink and drive. This morning Monday. Went to roll my windows up as its raining. Turned the ignition on to do so and it read Alcohol Test. Never saw this. Again im a new customer. All i was doing was rolling the damn windows up. Not driving the truck.