Easy to search for domain name. Often great alternate name suggestions when a searched name isn't available. Pricing is very reasonable.
Response from MonikerSep 1, 2025
Thank you so much for your 5-star review! 🌟 We’re thrilled to hear that you found the search process smooth and the alternate suggestions helpful finding the right domain name should be exciting, not stressful. We also appreciate your feedback on our pricing, as we work hard to keep it fair and transparent. If you ever need support with setting up or managing your domain, our team is always here to help. Wishing you lots of success with your new online presence!
FB
Frank B.
Reliable but still some small bugs and hics
After researching I found that Moniker.com exists since 1999 and so I was removing one star from my initial 4 star rating. The reason is that a such old and established company should not have bugs that are obvious and that the customer reports to them after only 1 month as customer and they answer " we are aware" the bug is that you have to avoid to open multiple tabs while editing the DNS enties. If you open a second tab for instance to copy settings from another domain you end up copying either the new entries to both or either to the last tab (customer) opened what happens is almost random. This is an important function and a core function hence after so long time it should be working fine even they just fusioned with Hexonet (where we come from as customer) who actually never had a such bug. And the pricing model is transparent with the 3 categogies depending on how many domains you own but the pricing is higher than what we were used to.
Response from MonikerSep 1, 2025
Thank you for sharing such a detailed review and for trusting us with your domains. We truly appreciate your recognition of our reliability and transparency, but we also take your concerns very seriously.
You are absolutely right that core functions like DNS management should work smoothly, and we regret the frustration caused by the bug you’ve encountered when using multiple tabs. While our team is aware and actively working on a fix, we understand that simply acknowledging the issue is not enough especially for customers like you who depend on these tools daily. Your feedback highlights the urgency, and we will make sure it’s prioritized appropriately.
Regarding pricing, we aim to keep it transparent and aligned with the level of service, security, and innovation we provide. That said, we value your perspective and will continue reviewing our offering to ensure it brings the right balance of value and performance.
We’re glad you shared this with us so openly it helps us improve. If you’d like, our support team would be happy to stay in touch with you directly on progress with this fix.
GA
Gabe
Smooth and good customer service
Smooth and good customer service
Response from MonikerAug 11, 2025
Thank you for your kind words and 5‑star rating. We’re delighted to hear that you found our service smooth and our customer support helpful. Providing an excellent experience for our customers is always our top priority, and your feedback lets us know we’re on the right track.
We appreciate your trust in Moniker and look forward to serving you again in the future.
JJ
Jrodng J.
My domain name has only 2 days to…
My domain name has only 2 days to expire, why did you stop renewing it? From user: js873377 Do you consider consumers?
Response from MonikerAug 4, 2025
Thank you for bringing this to our attention and we’re very sorry for the distress caused by the renewal issue with your domain. We understand how urgent it is when a domain is about to expire, and ensuring smooth renewals is a priority for us.
To address your concern, please note that automatic renewals depend on having updated payment information and valid account settings. Sometimes, renewals can fail due to payment or account issues, even if auto-renew is enabled. We recommend double-checking these settings or reaching out directly to our support so we can review your situation immediately and help secure your domain.
We value your feedback and want to ensure your concerns are resolved as quickly as possible.
LA
Laurynas
Domain host access
Our last IT admin left the company and we had no access to our domain host. Moniker helped us to regain access through their procedures. Very satisfied with quick response and help provided.
Response from MonikerAug 4, 2025
Thank you for your kind words and positive feedback. We’re glad our team could assist you quickly and securely with regaining access to your domain. If you need any further support, we’re always here to help.
US
Unknown S.
I'm a hexonet immigrant
I'm a hexonet immigrant, had some problems on the turn-over, so far 3 tickets, with mixed response, ranging from very quick to , "decent" , allow for I am a patient person. Ticket problems, some I was said problem, were all answered VERY WELL , so shout out to Christoph Bubel , went above and beyond to address issue, and even fix my errors for me.
Response from MonikerAug 4, 2025
Thank you for your kind words and positive feedback. We’re glad our team could assist you quickly and securely with regaining access to your domain. If you need any further support, we’re always here to help.
MH
MHL
service level at Hexonet was perfect, Moniker killed it all in a flip of a switch
service level at Hexonet was perfect then they have been acquired by moniker and now I am travelling into the Mordor... worst service level ever for me.
Moniker is just a joke, account created, bought credit then my account was blocked for 12 hours without reason, their helpdesk (helpless is more accurate) didn't solved anything, didn't even tried to help.
Right after that I receive a mail from their helpless team saying they have credited my purchase ... WHY ? I asked why, off course no answer whatsoever ... and credits seems to be on my account despite credit note ...
Want more ? I still receive a daily email from hexonet saying I have a low balance ... but I was migrated from Hexonet to moniker and in moniker I have more than 100 € in my account.
If I was not blocked until 2026 having domains already paid, I would run away without delay.
DON'T EVEN TRY this company, a pure scam.
Response from MonikerAug 4, 2025
Thank you for sharing your experience. We sincerely regret to hear about the frustration and confusion caused by the transition from Hexonet to Moniker. We understand how important seamless service and transparent communication are, especially when it comes to your account and domains.
Your concerns, especially regarding the account block, unresolved helpdesk case, credited purchase, and conflicting notification emails, are taken very seriously. Please accept our apologies for the inconvenience.
We are committed to improving your experience and would appreciate the opportunity to investigate and resolve your specific situation. Please reach out to our support team with your account details, and we will do our best to assist and address your concerns promptly.
Thank you for your honest feedback it helps us become better.
EH
emily H.
Never had an issue until now… I’ve…
Never had an issue until now… I’ve purchased more than 20 domains in recent years… service has always been great! But no one will even reply to me… my domain is on hold with no listed reason and I bought it for 11 years. Just need a call back! Very frustrating!
